Who We Are – MassMutual

For nearly 170 years, MassMutual has put our customers at the heart of what we do by providing holistic financial solutions, guidance, and education on their terms. Our long-term strategy helps ensure that our policyowners and their loved ones can rely on us to be there when they need us most.

Positioning MassMutual for its next 20 million customers and remaining innovative in a digital-first world led to the creation of MassMutual Romania in 2020. With offices in Bucharest and Cluj, MassMutual Romania was established to build an in-house team with expertise in application development and support, quality assurance and data science.

MassMutual Romania – in partnership with MassMutual in the United States – will help shape a culture of innovation and work together to create the digital products and technology solutions that help people secure their future and protect the ones they love.

The Opportunity

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.

If this sounds like a fit, we’re looking to hire a Senior Data Transmission Admin to join our strategic Infrastructure, Architecture and Global Capabilities team.

POSITION SUMMARY

The Enterprise Tools and Services team is responsible for ensuring that our Data Transmission platforms are available for service and can support the demands placed upon it from applications across the MassMutual Enterprise. 

The ideal candidate must be skilled at working with IBM Sterling File Gateway, Sterling Integrator, Control Center, Sterling Secure Proxy, SEAS and Connect Direct. They should be able to manage multiple priorities, projects, incidents and requests by directing the team resources as needed to achieve results and customer satisfaction while maintaining SLA response and resolution metrics. 

They should also be familiar with MS PowerPoint and Excel for reports and presentations to leaders. They should also have familiarity with the supporting infrastructure which hosts the platform (AIX, Linux, HP-UX, Solaris, Windows and Cloud-AWS and Azure). 

Knowledge of integrations such as and ServiceNow, OpsBridge and xMatters are a plus. 

RESPONSIBILITIES 

• Handle ad hoc requests and escalated support issues 

• Serve as an escalation point to troubleshoot issues with any components of the infrastructure and resolve using SOP and KDB 

• Evaluate patches and fixes as needed for potential implementation 

• Lead upgrades of the products following corporate governance and project processes 

• Continuously evaluate all data transmission infrastructure components to ensure system resiliency and health 

• Work with architecture, business and delivery teams to determine strategic direction for Data Transmission platform 

• Help users develop and/or enhance data transfers for meaningful application results/metrics 

• Identify opportunities to automate repetitive processes increasing efficiency 

• Orchestrate cross infrastructure team work groups to resolve or enhance system performance, incidents and maintenance 

• Educate the team and applications teams on new updates 

• Communicate and collaborate with other application support teams’ technical resources and stakeholders regarding status, technical issues and creative solutions 

• Research and keep current on Data Transmission technologies and communicate trends and future needs from a business perspective 

• Build client trust and respect, establish client relationships, and develop rapport with client 

• Participate and engage in all team meetings 

• Document best practices and operational procedures 

• Provide support for disaster recovery exercise annually 

• Facilitate continuous improvement within the environment 

• Contribute to annual budget planning process and manage Data Transmission platform capacity 

• Review the platform for cost savings 

BASIC QUALIFICATIONS 

• +7years of experience as an data transmission administrator of the products 

• Ability to own and drive to resolution of issues 

• Strong interpersonal skills, as well as excellent communication skills, verbal and written to both technical and non-technical audiences that are in a geographically dispersed environment (conference calls, Teams, Slack, face-to-face) 

• Ability to work in a collaborative environment and on multiple assignments at once 

• Experience functioning & executing work in a fast-paced iterative environment such as Agile 

• Demonstrated initiative to recommend process improvements and demonstrated creative thinking 

• Demonstrated self-motivation and the ability to grasp concepts quickly 

• Demonstrated sharp, analytical, problem solving, and decision-making skills 

• Ability to guide / mentor other Administrators and troubleshoot issues

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