The Opportunity

As a member of the Worksite Operations leadership team, you will bring deep understanding of the Worksite marketplace and its operations allowing you to have meaningful conversations and immediate impact with your business partners.

Specifically, you will be responsible to develop and drive the operations Supplemental Health strategy & execution plan to support worksite business growth goals and initiatives.

The Team

The Worksite Operations unit is a team within MMUS.  Shared competencies for the team is a learning mind-set that also seeks to collaborate and support each other, along with our partners, with excellence, commitment and a passion for our mission of helping working Americans achieve financial wellness in their workplace.

This position has primary responsibility for leading the Worksite Supplemental Health Operations.  Specific aspects of this role include:

• Define, develop & drive Worksite Operations plan to expand Supplemental Health offering; establish program to build processes & workflows from underwriting to claims processing

• Review existing operational capabilities and drive for market leading customer experience

• Maximize long term success consistent with MMUS Worksite strategic objectives which often requires balancing the often-conflicting needs and considerations, both short term and long term, of a wide variety of constituencies, ranging from external clients, producers, and vendors to other internal areas (Legal/Compliance, Finance, Service, Technology, etc.)

• Drive Supplemental Health Product Practices and Systems; building methodology and establishing standards of practice that are appropriate and consistent with MassMutual, Worksite, and MMUS Product objectives

• Drive decisions and execution, collaborating with other areas to ensure that results and implications are appropriately understood and socialized.

• Monitor SLAs and ongoing trends, e.g. competition, distribution, demographic, technology, etc. and refine strategy accordingly

• Oversight of new business capacity and risk management

• Accountability for exception review

• Team Leadership: active member of a high caliber team with strong business acumen; execution oriented focus; analytical and critical thinking skills; learning agility; out in front leadership; business linked mindset; outside-in agenda.

• Contribute to the effectiveness and utilization of the workforce ensuring a safe, challenging and positive work environment for all employees by focusing on: communication; reinforcement of the Company’s values and culture; positive work environment; and employee engagement

The Minimum Qualifications

• Deep and thorough understanding of Worksite Supplemental Health insurance products and landscape. Ability to translate this information into innovative strategy recommendations.

• Expert level knowledge of industry best practices and go-to-market strategies.

• Strong interpersonal and communication skills; able to document complex issues, methodologies, and resolutions such that others can readily understand them

• Understanding of the Worksite business, voluntary benefits, VUL, DI landscape including competitive environment, customer challenges, and industry and regulatory trends.

• Collaborative leader who can support and respect other within matrixed teams

• Proven success juggling multiple priorities through strong project management skills, attention to detail, leadership, and collaboration in a fast-paced environment

• Demonstrated ability to synthesize complex data and insights in order to provide clear direction for marketing briefs and strategic planning

• Demonstrated ability to impact and influence peers

• Outstanding verbal and written communication and interpersonal skills

• Strong Team Leader

• Must be eligible to work in the United States without sponsorship

The Ideal Qualifications

• Bachelor’s Degree Required, Master’s Degree and Product Owner/Agile certifications Preferred

• Based in Springfield MA with WFH ability and occasional travel to Springfield MA Home Office

• Proficiency in Microsoft Office Suite

Salary range $140-170k (commensurate with experience) + bonus and LTI eligibility

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MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

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