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Senior Content Designer

Boston, Massachusetts Technology Job ID R14224

The Opportunity

Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals?  Do you want to design applications that impact MassMutual’s customers? Do you want to design experiences that reach thousands of MassMutual customers and financial professionals? Do you want to design new applications and find innovative ways to enhance existing ones?

The Team

At MassMutual, we’re passionate about helping millions of people find financial freedom and this passion has driven our approach to developing highly interactive digital experiences for our customers. MassMutual’s Enterprise Technology & Experience (ETX) organization comprises collaborative, cross-functional, product centric groups who like to have fun, challenge each other, and are energized to create innovative solutions that exceed the changing needs of our customers.

To help us achieve our mission, we are hiring a Content Designer, with a deep toolkit of skills to join fellow UX practitioners of the User Experience & Design team (UXD).

The Impact:

As a content designer at MassMutual, you will have the opportunity to:

  • Use content writing and design to help our customers secure their futures and protect the ones they love
  • Help shape and incorporate MassMutual’s value proposition throughout and other platforms
  • Collaborate on MassMutual’s Blueprint design system team to stand up and consistently implement MassMutual style, voice and tone, and content patterns.
  • Design information flows and copy for web and mobile applications, including engaging customers from awareness to conversion and nourishment 
  • Transform business requirements into a strategy for how content should be used to meet business goals and solve real customer problems
  • Change how MassMutual financial professionals connect with and serve their customers
  • Reform how customers interact with financial solutions like like insurance and investments
  • Deliver and iterate on new, innovative, omnichannel experiences
  • Influence product lifecycle by imagining the future state
  • Partner with our team of user researchers, user experience designers, and user interface designers 
  • Advocate for the use of fresh design tools and ethical content design practices

The Minimum Qualifications

  • 2-5 years of experience in content design, content curation, technical writing, computational linguistics, or a related field
  • Bachelor’s degree in Communication, English, Psychology, Computer Science, Design/Fine Arts, or related field
  • 2-5 years experience applying research to the design process 
  • 2-5 years experience conducting workshops and engaging stakeholders

The Ideal Qualifications

  • A great collaborator who is well-versed in Agile methodologies and the role of design.
  • Experience applying research to the design process 
  • Experience conducting workshops and engaging stakeholders
  • A proven approach to storytelling and conversation techniques. 
  • Demonstrates command of writing fundamentals, including grammar, style, and information architecture.
  • A continuously collaborative and inclusive mindset
  • Well-versed in a variety of design problems, information architecture needs and common user patterns.
  • Great at giving and receiving feedback, collaborating with and coaching other designers.
  • A talented verbal and visual communicator who becomes a trusted partner of product managers and business stakeholders.
  • Great at putting just enough detail into wireframes to garner great feedback. 
  • Interested in and adept at learning new technologies — enough to understand trade-offs between development time and impact to the user experience. 
  • A great collaborator who is well-versed in Agile methodologies and the role of design.

What to Expect as Part of MassMutual and the Team

  • Regular meetings with the User Experience & Design Team
  • Focused one-on-one meetings with your manager
  • Access to mentorship opportunities
  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
  • Access to learning content on Degreed and other informational platforms
  • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits


Salary Range: $107,700.00-$141,300.00 Apply

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

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About MassMutual®

At MassMutual, we believe in the value of being together in our offices and in personal flexibility.

Our work environment is one where the majority of our team members work a hybrid schedule — working at least three days in the office (Tuesday, Wednesday and a third day) and the rest remotely, balancing flexibility with in-person collaboration. While the majority of our employees follow this hybrid model, some of our roles continue to be 100% on-site and others may be 100% remote, subject to business needs.

MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members, policyowners and customers, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts. At MassMutual, we Live Mutual.

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