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Head of Field Management – West, MMFA Field Management

Remote - US Sales Job ID R13588

The Opportunity

As Head of Field Management – West, you will have regional alignment and General Agent assignments that are within MMFA’s West region.  You will be responsible for building a regional strategy and firm-by-firm strategy for growth and alignment to MMFA. You will be responsible for regional culture building, creating receptivity to MMFA advisor strategy. This role is a field-facing leader with the ability to lead strategically, work within a matrix organization, and navigate escalated issues with an opportunistic mindset.  Acting as the key relationship manager and main point of contact for the firms in the West region, this role will work directly with General Agents and the field.

The Team

The Head of Field Management - West resides on a team within MassMutual Financial Advisors (“MMFA”) as a key leader in the Field Management organization, responsible for developing strong business partner and coaching relationships with General Agents, Sales Managers and top advisors, and utilizing the relationships to align firm activity with MMFA direction.  This role reports directly to MassMutual’s Head of Field Management and works closely with senior leaders in MMFA and our Broker Dealer and will also require cross organizational collaboration with other MassMutual departments. Members of this team are strategic, agile, collaborative, and have strong communication skills.  Influential leadership as well as matrix managing is critical to success.

The Impact:

The ideal candidate for this role will have strong industry knowledge and experience and will execute on the strategy for the West region within MMFA to grow distribution.

With accountability to your assigned firms and the Home Office, you are responsible for overall firm health, including financial viability, profitability, and supervision. Being responsible for driving results, including sales growth, and recruiting and Net field force, you will own the strategic plan and goal setting for assigned regional firms. You will act as the main point of contact for conflict resolution & problem solving and be responsible for aligning resources supporting these firms. You will drive awareness and institution of Home Office Platforms and initiatives. You will mentor and provide best practice direction, guidance, and support to your firms.  You will help develop advisor and firm leadership experience, with a focus on diversity in Sales Manager, Advisor, General Agent, and firm culture. You will coach General Agents on how to understand and utilize compensation financial levers and contracts. You will lead the charge on all life cycle points of a firm, including recruiting and of General Agents, business succession planning, sales leadership development, change management, as well as strategic market development.

The Minimum Qualifications

  • Bachelor’s degree or equivalent work experience including industry certifications

  • Minimum 15 years of Financial services experience

  • Prior experience working with field sales forces as well as the ability to build relationships with the home office

  • Prior track record in building partnerships with senior leaders

  • Demonstrated ability to lead and execute projects

  • Strong financial acumen

  • History of managing in a complex regulatory marketplace

  • Strong public speaking and interpersonal skills

  • Must have FINRA Series 7 and 24 licenses

  • Travel within territory (west) 50-70%

  • Must be eligible to work in the US without sponsorship

The Ideal Qualifications

  • 15+ years Financial services industry experience, with direct Life insurance and wealth/GDC experience

  • Familiarity or experience with insurance products and distribution

  • Management or leadership experience

  • Strong decision-making skills with the ability to communicate effectively, including the ability to present complex information clearly and appropriately handle sensitive information

  • Great relationship and collaboration skills

  • Experience collaborating with a team with varying skill sets

  • Ability to work in a dynamic and rapidly changing environment, including the ability to adapt to changing business priorities

  • Ability to think strategically, with proven ability to collaborate cross-functionally and influence outcomes

What to Expect as Part of MassMutual and the Team

  • Regular meetings with the Field Management team

  • Focused one-on-one meetings with your manager

  • Access to mentorship opportunities

  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

  • Access to learning content on Degreed and other informational platforms

  • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

Base salary of $175k-$200k + variable opportunity of 50-55% of total earnings



MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

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About MassMutual®

At MassMutual, we believe in the value of being together in our offices and in personal flexibility.

Our work environment is one where the majority of our team members work a hybrid schedule — working at least three days in the office (Tuesday, Wednesday and a third day) and the rest remotely, balancing flexibility with in-person collaboration. While the majority of our employees follow this hybrid model, some of our roles continue to be 100% on-site and others may be 100% remote, subject to business needs.

MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members, policyowners and customers, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts. At MassMutual, we Live Mutual.

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