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Data Management Operations Consultant, Investment Operations

Springfield, Massachusetts Customer Service Job ID R14284

Data Management Operations Consultant

Investment Operations Data Management Team


Boston, MA or Springfield, MA

The Opportunity

As the Data Management Operations Consultant, you will provide hands on leadership to a team of data management operations analysts that ensure that daily and monthly processes supporting the investment data ecosystem run successfully. In partnership with technology teams, you will be responsible for triaging production support issues assigned to the Data Management team and will identify tactical solutions or work with Data analysts to provide long term solutions.  You will monitor data service levels and work with Data Governance team to communicate potential issues to data consumers.  Additionally, you will be responsible for maintaining software set up or configurations that support new or changing data requirements.   The nature of the work will require perseverance, accountability, attention to detail and the ability to react to everchanging business needs.

The Team

The Investment Operations Data Management team is part of the MassMutual Investment Operations team within the Investment Management division.   The Investment Operations Data Management oversees all securities related data ingested into and extracted from the Investment Data Ecosystem for all assets in MassMutual’s General Investment Account (GIA).  The team provides investment data and system subject matter expertise to projects across the organization and works to continuously improve processes impacting data flows.  Investment Operations Data Management partners closely with Securities Cash Operations, Investment Controllership teams, Enterprise Risk Management, and others to address and resolve data related issues.

The Impact

  • Act as point of contact for batch related issues assigned to Data Management Operational Support team, understand root cause and identify potential solutions.
  • Communicate delays or issues in data in coordination with Data Governance team.
  • Understand and manage configurations within the system in support of data changes or new requirements.
  • Support any required audit controls as needed.
  • Provide guidance on and ensure successful execution of significant transactions within the investment ecosystem.
  • Attend daily Issue Working Group meetings as a representative of the Investment Data Management team and take ownership of resolution of items assigned to you.
  • Initial point of escalation for Investment Data Integrity team in troubleshooting complex data issues.
  • Understanding the impact data changes can have throughout the Investment Ecosystem and communicating changes as necessary.

The Minimum Qualifications

  • Bachelor’s degree or equivalent experience is required
  • 5+ years of securities data experience with an understanding of securities life cycle
  • 3+ years of leadership role experience

The Ideal Qualifications

  • Knowledge of investment data management from ingestion of source data to end user reporting
  • Familiarity with GAAP and STAT accounting principles and reporting
  • Ability to communicate across all levels of the organization, comfortable interacting with vendors, business partners, external managers and internal Investment and IT
  • Ability to work across multiple priorities with limited guidance
  • Ability to independently explore solutions to a problem and adapt quickly to changes
  • Collaboration skills and the ability to work in a team-based environment
  • Bachelor’s degree in Finance, Accounting or related area
  • Knowledge of Eagle PACE or like Data Management Tool
  • Knowledge of Eagle STAR or like Investment Accounting platform
  • Expert user of excel and proficient with SQL/Oracle query tools
  • Microstrategy or other reporting tool experience a plus

What to Expect as Part of MassMutual and the Team

  • Regular meetings with the Investment Operations Data Management Team
  • Focused one-on-one meetings with your manager
  • Access to mentorship opportunities
  • Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
  • Access to learning content on Degreed and other informational platforms
  • Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits


Salary Range: $88,300.00-$115,900.00 Apply

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

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About MassMutual®

At MassMutual, we believe in the value of being together in our offices and in personal flexibility.

Our work environment is one where the majority of our team members work a hybrid schedule — working at least three days in the office (Tuesday, Wednesday and a third day) and the rest remotely, balancing flexibility with in-person collaboration. While the majority of our employees follow this hybrid model, some of our roles continue to be 100% on-site and others may be 100% remote, subject to business needs.

MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members, policyowners and customers, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts. At MassMutual, we Live Mutual.

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