Director of Network Engineering

Responsibilities:

• Responsible for the design, engineering, and operations of all network infrastructure platforms across our home office and remote locations
• Lead a highly skilled technology team responsible for all aspects of our network.
• Serve as the technology sponsor of project and programs designed to improve our efficiency, stability, and performance of the network environment.
• Ability to define, document and streamline processes to provide better support for the environment.
• Build strong relationships across our technology organization and our field customers.
• Develop a plan/strategy for hardware refresh and vulnerability management to mitigate risk and exposure to the environment.
• Manage key vendor relationships and contracts.
• Manage incident and service requests for the team via an online ticketing/request system, direct involvement in incidents that cause service impact and act as an escalation point.
• Provide enterprise network support and thought leadership on the strategic direction of our technology.
• Manage multiple projects simultaneously across the team and provide collaborative cross group solutions that benefit and enhance the environment.
• Interfacing with field technicians and operations staff, internal engineering teams, equipment vendors, and network service providers.
• Remain up to date on new and emerging technologies through training, seminars, and manufacturer demonstrations.
• Collaborate with the Director of Network and Voice to set yearly objectives and goals for the teams to accomplish.
• Provide technical leadership and vision, mentoring, coaching, career development and feedback for performance management.
• Review monthly expenses against budget and account for variances monthly; identify business investments or savings opportunities that will improve service and reduce overall year to year budget expenditures.

Required Knowledge, Skills & Abilities:

• 4+ years of experience leading teams in a customer focused technology support role is required.
• 6+ years of experience working in a Network or Security Operations environment.
• Bachelor’s Degree in Computer Science, Engineering, Information Systems, or related field preferred, or equivalent work experience.
• Experience managing and leading multiple projects simultaneously throughout various phases, effectively collaborating with cross-functional teams.
• Knowledge of network concepts, protocols, architectures, and devices/components.

Ideal Qualifications

• Strong decision-making skills with the ability to communicate effectively.
• Experience in developing and managing large budgets.
• Excellent written and verbal communication skills; interpersonal and collaborative skills; with the ability to effectively relate and communicate at all levels, including explaining technical matters in business terms.
• Experience and in-depth knowledge of Network products and services as well as market trends
• Strong Vendor Management experience
• Certifications in Network or Telecom (CCNP, CCDP, CCIE)
• Experience in modernizing aging network architecture
• Experience in Network Security software and appliances
• Experience in distributed platform technology
• ITIL Certification
• AWS and Azure Cloud networking
• AWS Transit Gateway 
• Terraform or other cloud provisioning and management platforms

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