Head of Strategic Programs and DeploymentStrategy Job ID R14445
In this highly visible role as Head of Strategic Programs and Deployment, you will be responsible for creating a culture of transparency between the MassMutual Home Office and our Affiliated Distribution organization. You will elevate the importance of change management, design a consistent and collaborative readiness/deployment process that interacts throughout the MassMutual enterprise and partner with MMFA Field Stakeholders including the General Agents and Advisors Associations (AAX and GAX) to drive positive, productive alignment on all key initiatives.
As part of Brand, Product and Affiliated Distribution, the Distribution Platforms and Readiness team is responsible for driving strategy and execution related to technology, governance, reporting, readiness and change management to support MassMutual’s product, marketing and career distribution organizations. Within our organization, we place a premium on our creating a diverse and inclusive team, aligning priorities with key markets and distribution channels, while nurturing partnerships with key stakeholders based in transparency and accountability.
You will lead teams charged with managing change, including collaborating with senior leaders to identify and prioritize initiatives based on business needs and priorities. Your team will build relationships and work closely with internal and field stakeholders to identify and close gaps with programs and maximize adoption with MMFA Advisors.
Additionally, you will lead teams responsible for the planning, execution, and delivery of large-scale programs, including developing strategies, creating new tools/processes/solutions, setting goals, creating plans, assigning resources, tracking progress, and resolving issues. In addition to managing major programs, you and your team will ensure these programs anticipate and support the implementation of these programmatic changes for MMFA General Agents and Advisors.
Your team will anticipate and assess impacts of change to MMFA, including conducting impact analyses, assess change readiness, and identify key stakeholders. Partnering with General Agents and advisors to manage the change will be critical to success.
This role requires broad partnership throughout the MassMutual Enterprise; you will be regularly collaborating with senior leaders to identify and prioritize initiatives based on business needs and competing interests and responsible for the creation and delivery of presentations to senior-level home office and MMFA leadership. At all times, this role requires consistently acting in accordance with best practices and committing to exceeding our internal and external customers’ expectations in support of MassMutual’s strategic vision.
The Minimum Qualifications
15+ years of experience managing large-scale programs and effective change management.
7+ years managing people/teams
Executive presence with ability to quickly build rapport and cultivate relationships; high-level of emotional intelligence
Excellent communication and presentation skills; track record of developing and delivering high- impact presentations; effective public speaking
Astute business judgment, analytic, creative, and problem-solving skill, with experience applying these skills to acquire and develop strategic partnerships
Strategically minded, analytical change agent and decision maker with a clear vision and the ability to implement improvement measures impacting a variety of internal and external stakeholders.
Strong analytical, problem-solving skills and data-driven mindset that translates into leadership skills
Ideal qualifications include:
Experience in financial services, particularly with insurance distribution channels and/or operational/service capabilities
Familiarity with MassMutual affiliated and third-party distribution systems
Strong financial acumen, including distribution compensation, expense management
Additional critical competencies include:
Excellent communication and negotiation skills
Strong interpersonal skills
Attention to detail
Ability to act courageously and with confidence
Interact with all levels of leadership
Demonstrating agility; effectively manage in a changing environment
Exceptional analytical, problem-solving and decision making skills
What to Expect as Part of MassMutual and the Team
Regular meetings with the Distribution Platforms and Readiness team
Focused one-on-one meetings with your manager
Access to mentorship opportunities
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-LS1MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
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At MassMutual, we believe in the value of being together in our offices and in personal flexibility.
Our work environment is one where the majority of our team members work a hybrid schedule — working at least three days in the office (Tuesday, Wednesday and a third day) and the rest remotely, balancing flexibility with in-person collaboration. While the majority of our employees follow this hybrid model, some of our roles continue to be 100% on-site and others may be 100% remote, subject to business needs.
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members, policyowners and customers, we are defined by mutuality and our vision to put customers first. It’s more than our company structure – it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts. At MassMutual, we Live Mutual.