Mutual Opportunities
Business Analyst, Product Development & Technology
Springfield, Massachusetts; Boston, Massachusetts; New York, New York
Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
Business Analyst, Product Development & Technology
Insurance, Worksite, & Institutional Technology
Full Time – Springfield/Boston
The Opportunity
As a Business Analyst, you will shape the systems requirements and solution approaches that bring new and enhanced insurance products to market. Your work will connect business strategy with technology execution, helping ensure complex product development programs deliver effective, scalable solutions for customers and the business.
In this highly collaborative and fast-paced role, you will partner with Product, Operations, Architecture, Engineering, Quality Assurance, and Delivery teams to translate business objectives into clear, actionable requirements and solution definitions. You will provide senior business systems analysis leadership, independently guide decisions, resolve ambiguity, and drive alignment across stakeholders to support successful delivery from concept through implementation.
The Team
The Insurance, Worksite, & Institutional Technology organization supports the capabilities used to design, launch, and service Life, Annuity, Disability, and related insurance products. The team spans policy administration, underwriting, illustrations, product rules, integrations, digital experiences, correspondence, reporting, and downstream operations. In this role, you will strengthen requirements practices and solution readiness across these capabilities to improve alignment and reduce rework.
The Impact
- Lead requirements strategy for complex, cross-functional insurance product initiatives, ensuring business objectives are translated into clear, actionable system requirements.
- Elicit, document, decompose, validate, and prioritize business and functional requirements to improve solution clarity and delivery readiness.
- Partner with business and technology stakeholders to shape solution approaches, evaluate impacts and dependencies, and guide informed decisions.
- Maintain requirements traceability across design, development, testing, implementation, and post-launch support to help ensure intended business outcomes are achieved.
- Facilitate working sessions, resolve ambiguity, and drive alignment across teams to reduce delivery risk and downstream rework.
- Apply insurance domain knowledge and systems thinking to identify gaps, support quality validation, and strengthen solutions throughout the product lifecycle.
The Minimum Qualifications
- Bachelor's Degree
- 8+ years of experience in Business Analysis, Business Systems Analysis, Product Analysis, Systems Analysis, or a related technology delivery role.
- 3+ years of experience supporting insurance operations and technology initiatives in areas such as Life, Annuity, Disability, Underwriting, Policy Administration, Billing, Claims, or related insurance functions.
The Ideal Qualifications
- 10+ years of progressive Business Analysis or Business Systems Analysis experience, including experience leading analysts or serving as the lead analyst on major programs.
- 3+ years of experience leading requirements for complex systems, integrations, vendor platforms, or cross-functional technology initiatives.
- 5+ years of experience supporting multiple phases of the software delivery lifecycle, including requirements, design, development, testing, implementation, and production support.
- 5+ years of experience developing business analysis deliverables such as requirements, functional specifications, user stories, process flows, data requirements, and acceptance criteria.
- 3+ years of experience facilitating requirements and solution design sessions and documenting key decisions, issues, and action items.
- 3+ years of experience preparing and presenting requirements, recommendations, and project updates to senior leaders and stakeholders.
- Advanced knowledge of insurance product development, including product specifications, state filing considerations, regulatory impacts, and launch readiness.
- Experience working across Agile, hybrid, and waterfall delivery models, including backlog refinement, sprint planning, PI planning, release planning, and structured governance.
- Experience with one or more insurance technology capabilities, including policy administration, underwriting, illustrations, product or rules engines, data integrations, correspondence, reporting, or advisor- and customer-facing digital platforms.
- Experience coordinating delivery with third-party vendors, managed service partners, or enterprise shared service teams.
- Proficiency with analysis and delivery tools such as Jira, Confluence, ServiceNow, Visio, Miro, Excel, PowerPoint, SQL, or comparable tools.
- Professional certification such as CBAP, CCBA, PMI-PBA, CSPO, SAFe, Six Sigma, or a comparable credential.
What You Can Expect at MassMutual
- MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
- Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
- A collaborative environment where perspectives are welcomed
- Access to learning, development, and internal networks that support continuous growth and skill-building over time
- Employee-led communities and forums that foster connection, learning, and inclusion across the organization
- A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset
#LI-RK1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $113,100-$148,400
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Candy
Marketing Consultant
Atsam
Head of Advisor/Client Experience & Business Excellence
Erica
Head of Procurement
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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