HR Payroll Administration Specialist

HR Payroll Administration Specialist

Full-Time

Springfield, MA

The Opportunity

As a HR Payroll Administration Specialist, you will work in a fast paced, cross-functional, and collaborative environment. You will be responsible for managing MassMutal’s multi-state Payroll process according to a pre-established pay schedule, including unplanned off-cycle payrolls. You will ensure the General Ledger payroll accounting is posted and balanced according to financial reporting practices. You will provide one-on-one consultation to employees and ensure that complex payroll matters are escalated and resolved appropriately. You will support cross-functional strategic initiatives and will be self-directed to focus on the employee experience and continuous improvement.

The Team

The Administration & Payroll team is responsible for Payroll Processing, Benefits Administration, Leave Administration, Payroll Tax Reporting, and Organizational Management. The team focuses on inclusivity; using collaboration to meet the needs of our employees, managers, and retirees. This team demonstrates agility and resiliency to manage employee interactions with a sense of urgency and confidentiality. The team is adaptable to an ever-changing environment and is able to quickly shift focus cross-functionally as priorities change. Accountability for driving solutions leveraging appropriate resources within and outside of the team is very important. Additionally, as this is a small team; accountability and team support are crucial to ensure we have trained backup support on all processes.

The Impact:

• Manage MassMutual’s multi-state payroll process, ensuring timely and accurate pay results.
• Prepare and audit payroll transactions such as, but not limited to, wage garnishments, tax withholding information, deductions, pay calculations, off-cycle requests, retroactive transactions, prior to processing each payroll cycle while ensuring compliance with Federal, State, and Local regulations for multi-state payrolls.
• Assist with the design of system implementations, testing, and upgrades, as needed, while staying current with Workday functionality.
• Participate in internal control testing and compliance as well as interact with auditors for the purpose of providing supporting documentation and/or information on internal process that is required for audit.
• Investigate and resolve employee payroll related issues and inquiries.
• Resolve escalations, by providing root cause analysis and corrective action for all complex or non-routine situations for all levels of employees and management.
• Evaluate, revise, and continuously improve processes, procedures, and tools to enhance the customer experience.
• Participate in cross-functional strategic initiatives across the organization.
• Cross-train cross-functionally to provide back up support across the team during absences.

The Minimum Qualifications

• 5+ years of insourced Payroll experience.
• 5+ years of multi-state Payroll experience.

Preferred Qualifications

• Experience working in a hands-on payroll environment with knowledge of payroll practices.
• Experience with Workday is strongly preferred.
• In-depth knowledge of US payroll tax regulations and reporting requirements, including current federal and multi-state payroll tax experience.
• Knowledgeable on compliance with federal, state, and local payroll, wage, and hour laws and best practices.
• Strong experience in development of efficiencies in payroll processes, directing changes and internal controls.
• Strong attention to detail.
• Ability to prioritize tasks/responsibilities, meet deadlines, and thrive under the pressure of time constraints in a fast-paced environment.
• Proactive, assertive, strong analytical and creative problem-solving skills.
• Strong understanding of Payroll accounting principles.
• Actively participates in industry and brings insights into MassMutual.
• Excellent writing, verbal communication and interpersonal skills.
• Strong analytical, troubleshooting, and problem-solving skills.
• Problem Solving / Information Privacy / Design Thinking.
• Business Process Automation / Operational Efficiency.
• Knowledge of Payroll and Absence management trends, practices/process.
• Ability to work effectively with all organizational levels individually and as part of a team and to communicate effectively with all levels of management and staff.
• Use considerable judgement and analysis to arrive at recommendations and conclusions.
• Resolves problems which often will significant impact extending beyond department/organization.

What to Expect as Part of MassMutual and the Team

• Regular meetings with the HR Advanced Administration & Payroll team
• Focused one-on-one meetings with your manager
• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
• Access to learning content on Degreed and other informational platforms
• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.