Mutual Opportunities
Strategic Consultant
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity
As the Strategic Consultant you will be responsible for executing the Document & Data Management Services strategic roadmap, leveraging technology to maximize impact for our customers and achieve key business objectives. You will harness operational data, and insights from our Voice of the Customer (VOC) experiences, collaborating with internal teams and business partners, to identify opportunities and develop actionable solutions. Your work will focus on enhancing business processes, improving employee engagement, overseeing change management initiatives, and fostering open communication across the organization.
The Team
Our team brings together a diverse range of expertise, united by a commitment to being a trusted partner for data and documentation services. We empower our business partners to deliver outstanding experiences for our customers and advisors alike. As a consultative team, we drive meaningful changes and deliver measurable results. Every day, we foster a culture of learning, collaboration, and enjoyment – embracing challenges with curiosity, agility and a passion for continuous improvement. Innovation and teamwork are at the heart of everything we do.
The Impact
Key responsibilities include, but are not limited to:
- Support technology and process improvement projects of varying scope.
- Conduct comprehensive analyses to identify trends, opportunities, risks, and performance gaps, translating insights into actionable recommendations.
- Oversee vendor governance and ensure compliance with regulatory standards.
- Championing proactive risk management, seamless transitions, and business continuity planning
- Position the organization for resilience, scalability, and long-term success
- Facilitating workshops and guiding leaders through organizational change with clear communication and adoption strategies.
The Minimum Qualifications
- 5+ years of experience in strategic consulting, organizational development, business consulting or Operations.
- 3+ years of vendor management and contract negotiation.
- 5+ years of experience in managing cross-functional initiatives involving both business and technical teams.
- 5+ years of experience in developing and implementing long-term strategies and initiatives.
- Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non-registered fingerprint background check to quality as a fingerprinted person under FINRA.
The Ideal Qualifications
- Demonstrated experience leading technology implementation projects and vendor transitions.
- Proven ability to manage cross-functional initiatives involving both business and technical teams.
- Excellent verbal and written communication skills adaptable to all organizational levels.
- Customer-centric mindset with a focus on delivering exceptional experiences.
- Demonstrated critical thinking and problem-solving abilities in complex environments.
- Advanced analytical skills with the ability to interpret data and drive data-informed decisions.
- Ability to proactively plan, prioritize, and adjust strategies based on evolving data and business needs.
- Experience developing and executing comprehensive transition and change management plans.
- Strong stakeholder management and influencing skills across diverse groups.
- High proficiency with Strategic storytelling using Microsoft Office Suite and data visualization tools (e.g. Excel PowerPoint) or data visualization platforms/tools.
- Strong vendor management and contract negotiation skills.
- Bachelor’s degree is preferred and relevant certifications a plus.
- 7+ years of experience in strategic consulting, business consulting, or a related role.
- Familiarity with project management methodologies (e.g., Agile, Scrum, Waterfall)
What to Expect as Part of MassMutual and the Team
- Regular meetings with the Document and Data Management Services Team
- Focused one-on-one meetings with your manager
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-JA1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $128,000-$168,000
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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