Mutual Opportunities
Business Consultant
Springfield, Massachusetts; Boston, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity
We are seeking a highly skilled Business Consultant to join our Risk Technology team. This role is responsible for formulating and defining business and system scope and objectives based on user needs, industry requirements, and business strategy. The ideal candidate will provide comprehensive analysis of business and user needs, document requirements, and translate them into actionable business and system solutions. You will work at the highest technical level across most phases of business and systems analysis, considering the broader business implications of technology applications on both current and future environments.
The Business Consultant will collaborate with stakeholders across all areas related to enterprise risk to deliver technology objectives and solutions supporting business strategy. Acting as a liaison between business stakeholders and technology teams, you will analyze and define requirements and support the full life cycle of building and maintaining Governance Risk Compliance (GRC) solutions. Your responsibilities include collecting, organizing, analyzing, and disseminating significant amounts of information with attention to detail and accuracy.
The Team
The Risk Technology team within Corporate Technology supports Enterprise Risk Management (ERM) data, analytics, and applications with a risk centric approach that improves decision making and performance. The team provides an integrated view of how well the organization manages risk and focuses on enhancing existing products and implementing new solutions. The team continues to be successful in driving improvements in tools, technology and processes, for more consistent risk management and reporting.
The Impact:
- Collaborate with business users and stakeholders to define, document, and analyze system requirements for new or enhanced configurations to existing or new technologies.
- Partner with QA and UAT teams to ensure solutions are tested and validated against business needs.
- Support end-to-end delivery, including requirements gathering, data validation, UAT coordination, and stakeholder communication.
- Identify opportunities for automation, efficiency improvements, and data integrity across risk management processes.
- Manage stakeholder communications, including demos, release updates, and status reporting.
- Evaluate system capabilities and functionality to recommend improvements that maximize efficiency and productivity.
- Ability to create, maintain, and update system documentation, user manuals, and technical reports.
- Ability to troubleshoot break/fix issues, provide basic technical support, and ensure systems are functioning effectively.
- Share expertise and knowledge with the broader team. Work with management to resolve key issues, critical decisions and time constraints on highly visible projects. Coach and mentor others on own team or within matrixed organization.
The Minimum Qualifications
- Bachelor’s degree in Computer Engineering, Computer Science, Information Systems, Business Administration, or a closely related field
- 3+ years of progressively responsible experience in a business analyst role or a related occupation, with a focus on defining business and data requirements, process improvement, and supporting organizational change initiatives
- 5+ years experience in systems analysis, business process modeling, and requirements gathering techniques
- Must be authorized to work in US without visa sponsorship both now and in the future.
The Ideal Qualifications
- Advanced degree, professional certifications such as CBAP or PMI-PBA, and experience in project management or leadership roles are considered an asset.
- Experience with Governance Risk Compliance (GRC) solutions and platforms, including Archer IRM
- Experience working with IT hardware, software, databases, programming languages, and systems analysis tools
- Creativity and logic to troubleshoot system errors and recommend innovative solutions to operational challenges
- Strong verbal and written skills to translate technical concepts for non-technical stakeholders and facilitate collaboration between IT and business units
- Proven ability to balance and execute multiple complex initiatives simultaneously, adjusting to evolving business priorities while meeting deadlines and maintaining high-quality outcomes
- Ability to understand and translate business needs into technical requirements
- Ability to collaborate across diverse teams and organizations
- Proficient with standard documentation tools (Visio, Excel, Word, PowerPoint)
#LI-SC1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $92,800-$121,800
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Candy
Marketing Consultant
Atsam
Head of Advisor/Client Experience & Business Excellence
Erica
Head of Procurement
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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