Mutual Opportunities
Program Manager - Data Reporting & Analytics
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity
As a Program Manager, you'll ensure strong alignment between business platforms and the needs of the Data Strategy, Business Intelligence, Reporting & Analytics (BIRA) organization. By working in close partnership with platform Product Owners and cross-functional stakeholders, this role provides visibility into platform changes, data structures, workflows, and reporting dependencies, helping ensure analytics outcomes remain reliable, consistent, and aligned to business priorities.
The Team
The Data Reporting, Business Intelligence, Reporting & Analytics (BIRA) team enables Operations and key business partners across MassMutual by providing actionable insights to inform both strategic initiatives and operational decisions. Through industry leading tools, we empower all levels of the organization via analytics, reporting, data management, visualization and business technology, to name a few areas. In short, we consult with leaders on business intelligence needs and represent it in ‘business speak’ with powerful visualizations to enable advisor centricity, business performance and align associate activity metrics. On any given day, this could mean sourcing and structuring internal data, integrating third party data, deriving analytical insight, creating leading/lagging indicators or guiding data literacy to engage users in data driven decisioning across their teams. We are business people first, but we understand technology, coding, modeling and bring that together so we can guide strategy with analytics.
The Impact:
- Serve as a program manager ensuring business platforms are aligned to BIRA’s data strategy, reporting standards, and evolving business needs, enabling leaders to maintain strong, proactive connections between platforms and analytics outcomes. This role will represent our Data Strategy and BIRA as a key connection point with the new Product Owner team that oversees the strategic direction of key business tools including Salesforce and Genesys. Further, this person will be BIRA liaison with Clarity PPM.
- Establish and sustain structured communication loops across BIRA teams, Product Owners, and Initiative Managers, ensuring visibility into decisions, timelines, migrations, and decommissions—and translating inputs from all groups into clear downstream impacts for analytics and reporting.
- Identify risks, gaps, and inconsistencies in data availability, quality, structure, or integration, and drive mitigation plans in partnership with Product Owners, Initiative Managers, and technical teams.
- Maintain an ongoing understanding of platform roadmaps, release cycles, and upcoming enhancements; serve as BIRA’s representative in platform planning, translating changes into impacts, risks, dependencies, and requirements, and partnering with BIRA portfolio program management function to align on prioritization. Actively ensure Product Owners understand analytics implications while consistently communicating BIRA updates, priorities, and constraints.
- Maintain visibility into analytics assets and data dependencies across platforms, including dashboards, reports, automations, data flows, workflows, and metric definitions, in order to understand connections and downstream impacts across BIRA‑hosted assets and platform‑embedded reporting.
- Partner closely with Data Stewardship to ensure shared metric definitions, aligned personas, and consistent business logic across BIRA dashboards, Salesforce reporting, and other consuming systems.
- Serve as the BIRA liaison to drive alignment on time tracking, productivity, and capacity data across Clarity and related tools, ensuring the right data is defined, governed, and integrated into a cohesive analytics strategy in tandem with
- Provide initiative management for Salesforce or Clarity related efforts where BIRA plays a critical role, coordinating closely with Initiative Manager(s) leading platform decommissions, migrations, or modernization efforts.
- Working closely with OPMO and Product Owners, ensure BIRA is proactively engaged—rather than reactively notified—in platform changes that may affect analytics, reporting, or data integrity.
The Minimum Qualifications
- High School Diploma
- 5+ years in program management, business systems ownership, or data/analytics platform governance.
- 2+ years of experience with enterprise business or data platforms (such as Salesforce, Clarity PPM, or comparable systems), with demonstrated experience documenting analytics, reporting, or data needs.
The Ideal Qualifications
- Experience with Tableau or other enterprise BI visualization tools.
- Familiarity with data governance principles, metric definitions, and enterprise reporting structures.
- A highly adaptable professional who demonstrates both depth and breadth of knowledge across all aspects of BIRA, with the ability to connect details to the broader organizational context.
- Strong understanding of data, reporting dependencies, and how platform changes affect analytics ecosystems.
- Proven ability to coordinate and build alignment across diverse business and technology organizations.
- Excellent communication, documentation, and stakeholder management skills.
What to Expect as Part of MassMutual and the Team
- Regular meetings with the Program Management & Alignment team within BIRA.
- Focused one-on-one meetings with your manager
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-SB1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $99,800-$131,000
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Candy
Marketing Consultant
Atsam
Head of Advisor/Client Experience & Business Excellence
Erica
Head of Procurement
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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