Mutual Opportunities
Business Improvement Specialist – Procurement Center of Excellence
Boston, Massachusetts; Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
Business Improvement Specialist - Procurement Center of Excellence
Full-Time
Boston MA or Springfield, MA
The Opportunity
At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. On the MassMutual Procurement team, we have a goal to enable MassMutual’s mission and vision by providing the right supplier solution at the right time. Our mission is to streamline the procurement process, align supplier partners to meet business needs, and continuously increase the value provided to our policyholders.
We have embarked on an extensive maturity of our procurement operating model with a focus on standardization, implementing industry best practices, and reducing supplier spend. To achieve that mission, we are looking to hire a Business Improvement Consultant within our Procurement Center of Excellence (CoE). If you are someone that has a passion for continuous improvement and innovation as well as he ability to execute against business deliverables, this may be the right role for you.
The Team
The Procurement COE sits within Procurement’s Enterprise Services & Enablement team and partners closely across all areas of Procurement to define and continuously improve our processes and practices. The COE’s mission is to drive procurement excellence and consistency across all of Procurement. The team is focused on initiative management; namely, the initiatives that will improve the processes, technology and analytical capabilities of Procurement as a whole. We are seeking a Business Improvement Consultant to drive the effectiveness of existing business processes, and to consult and lead improvement practices to meet and exceed shared goals.
The Impact
The Business Improvement Specialist reports to the Director of the COE and partners closely with the procurement teams and leaders to enable efficiency and effectiveness through the analysis, planning, execution of process improvements. This role will help teams and leadership with problem solving and enhancement execution. Through a culture of collaboration and teamwork this role will lead develop content and knowledge-based documentation across Procurement processes, and where needed assist with job aids and coaching on procedures. This role will consult with project teams, project sponsors and procurement leadership to determine job performance needs and implement solutions to maximize employee learning, knowledge, and results. This role will work closely with communications in the development of compelling stories to illustrate the need for change and implementation of enhancements.
Responsibilities
Training and Learning Management:
- Work with subject matter experts to identify learning, knowledge, and desired results in order to design and implement learning content and train employees to maximize desired results
- Evaluate follow-up and ongoing learning needs as it applies to processes and job expectations
Continuous Improvement:
- Act as a faciliatory leader and coach for continuous improvement projects tied to Procurements strategic objectives and KPIs
- Champion a continuous improvement management mindset and translate efficiencies into operating norms and best practices
- Manage multiple concurrent continuous improvement projects and adapt to changing priorities
- Help teams and leadership recognize and identify opportunities for improved performance, predictability, maturity and continuous improvement
Operational Efficiencies:
- Support Teams to remove impediments at the team level and create enhanced workflows and processes
- Analyze data and processes and identify improvement opportunities
Support and Knowledge Management Tools and Technology:
- Partner with the Data Innovation team to help support the creation, review, and update of KPI scorecards and targets
- Assist leaders and SMEs in the development of content and knowledge sharing through job aids, documentation and training opportunities
Basic Qualifications
- Bachelor’s degree in business, Engineering, Finance, Supply Chain or a related field
- 5+ years of experience in continuous improvement, process improvement, training, business analysis, or management consulting
- Ability to travel up to 10% of the time to support the needs of the organization
- Authorized to work in the United States without sponsorship now or in the future
Preferred Experience:
- 8+ years of experience in continuous improvement, process improvement, learning management, business analysis, or management consulting, preferably with or for procurement
- Previous experience in a mutual company or similar financial services / insurance industry
- Demonstrated expertise in continuous improvement or other process improvement frameworks
- Strong analytical and problem-solving skills to identify process inefficiencies and develop data-driven solutions
- Strong communication skills, both written and verbal including excellent presentation skills to effectively collaborate with cross-functional teams
- Experiences with content and knowledge sharing and/or training experience
- Experience creating and evaluating training solutions and learning management tools
- Ability to build and maintain strong working relationships across cross-functional groups
- Highly motivated to make impactful improvement for the team and business partners
What to Expect as Part of MassMutual and the Team
- Regular meetings with the team
- Focused one-on-one meetings with your manager
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-MM1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $90,500.00-$118,700.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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