Mutual Opportunities
Technical Product Manager- Worksite Technology
Boston, Massachusetts; Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Team
The Worksite Technology team is expanding its investment in digital capabilities and platform modernization. You will work alongside engineers, architects, product owners, and vendor partners to transform the current ecosystem into a cloud-first, API-driven, event-enabled architecture.
This team is responsible for building and operating platforms that support Worksite products, with a strong focus on customer experience, resilience, and scalability.
The Impact
As a Technical Product Manager, you will play a critical role in delivering reliable, high-performing technology solutions that support business growth and operational excellence.
Technical Product Ownership
- Own the technical product vision, roadmap, and backlog, aligning business objectives with scalable technology solutions
- Translate business requirements into architecture-aligned designs and executable delivery plans
- Drive prioritization across features, defects, and technical improvements
Engineering Delivery & Leadership
- Lead cross-functional teams (engineering, QA, analysts) to deliver high-quality, predictable outcomes
- Drive Agile execution, including sprint planning, backlog refinement, and release coordination
- Participate in solution design, architecture reviews, and technical decision-making
DevOps, Stability & Incident Management
- Act as the technical owner for platform stability and production operations
- Lead incident triage, major incident management, root cause analysis, and resolution planning
- Ensure systems meet availability, performance, and reliability targets
- Drive enhancements in monitoring, observability, and operational processes
Vendor & Partner Management
- Serve as the primary technical interface to vendors
- Enforce SLAs, delivery quality, and engineering standards compliance
- Ensure operational readiness, including support models, documentation, and incident processes
- Conduct vendor reviews and drive continuous improvement
System Design & Integration
- Drive delivery of microservices-based, API-first, and event-driven solutions
- Oversee integrations using Kafka, APIs, and Managed File Transfer (MFT)
- Guide implementation of batch processing, scheduling, and rules engines (OpenL)
- Ensure alignment with enterprise architecture and cloud strategy
Operational Excellence & Continuous Improvement
- Drive adoption of CI/CD pipelines, automation, and DevOps practices
- Ensure readiness for production deployment, release validation, and post-release stabilization
- Improve system performance, deployment frequency, and release quality
Stakeholder Collaboration
- Partner with business leaders, architecture teams, operations, and vendors
- Communicate technical tradeoffs, risks, and delivery status clearly and proactively
- Provide transparent reporting and proactive risk mitigation
The Minimum Qualifications
- Bachelor’s degree in computer science, Engineering, or related technical field (or equivalent experience)
- 8+ years of experience in technical product management, software engineering, DevOps, or platform engineering
- 8+ years of experience leading end-to-end delivery of enterprise applications in Agile environments
- 8+ years of experience working with cloud-native and distributed systems architectures
The Ideal Qualifications
- Strong background in production support, incident management, and vendor-hosted platforms
- Proven ability to translate business needs into scalable technical solutions
- Strong communication, ownership mindset, and execution discipline
- Strong hands-on knowledge of:
- Java, Spring Boot, and microservices architecture
- Event-driven systems and Kafka streaming
- API design and integration patterns (REST, async messaging)
- Frontend frameworks (React)
- Rules engines (OpenL)
- Batch processing and scheduling tools (Cron or equivalent)
- Managed File Transfer (MFT)
- AWS cloud services and cloud-native architectures
- Experience with:
- CI/CD pipelines, DevOps tooling, and observability frameworks
- Vendor-led delivery models and SLA governance
- Financial Services, Insurance or regulated industry platforms
- Supporting supplemental/worksite insurance products
- Ability to:
- Lead technical design discussions and influence architecture decisions
- Balance product priorities with technical constraints and operational needs
- Operate effectively in fast-paced, complex enterprise environments
- Drive continuous improvement in system reliability and delivery practices
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
- Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
- A collaborative environment where perspectives are welcomed
- Access to learning, development, and internal networks that support continuous growth and skill-building over time
- Employee-led communities and forums that foster connection, learning, and inclusion across the organization
- A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset
#LI-SC1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $134,400-$176,400
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Candy
Marketing Consultant
Atsam
Head of Advisor/Client Experience & Business Excellence
Erica
Head of Procurement
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
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