Disability Underwriting Director

The Opportunity

As a Disability Underwriting Director, you will be responsible for a team of underwriting consultants, using your experience to support them through coaching, answering questions and providing guidance on workflow, procedures, resources, and underwriting. Successful candidates will maintain full awareness of the department’s service level requirements, provide support as needed to achieve these goals and work with leadership to develop and deliver on our strategic vision and execute on day-to-day results. 

The Team 

It is an exciting time in Underwriting at MassMutual!  We are going through a digital transformation while continuing to be a leading customer-centric company.  The team supports our MassMutual Financial Advisors (MMFA) distribution channel. We support MassMutual career agents, individual brokers, and the consumers they serve. The team culture is collaborative, cross-functional, and uses legacy and new technologies combined with a work/life balance. 

The Impact  

As a Disability Underwriting Director your responsibilities will include but are not limited to: 

• Acquisition, retention, and development of IDI underwriting talent. 

• Lead, guide, mentor, and coach disability underwriters in both technical and professional skills. 

• Cultivate an environment conducive to continuous improvement and root cause problem solving activities. 

• Build on our culture of Advisor True North, ensuring the team provides an exceptional customer experience to our career advisors and brokers 

• Work closely with Compliance, Legal and key underwriting partners around underwriting policies and respond to new regulatory issues and inquiries 

• Commitment to professional development: adaptable to change; open to both receiving and providing feedback in a constructive manner; makes changes in behavior based on feedback and/or experience 

• Maintain ongoing awareness of medical, financial, and occupational underwriting developments across the industry.  

• Perform trending and root cause analysis to identify gaps and provide feedback on training needs and procedural changes 

• Develop and maintain key relationships with General Agents, advisors, brokerage directors and firm staff to resolve escalations, discrepancies, or risk related concerns. Considers total case financials, relationship, and value of customer. 

Minimum Qualifications  

• High School Diploma 

• 7+ years of Disability Underwriting experience 

• 2+ years leading or mentoring production underwriters 

• Candidates residing within 50 miles of our Springfield MassMutual office will be expected to work a Hybrid schedule of 3 days a week in the office 

Ideal Qualifications 

• 10+ years of direct IDI underwriting experience with an underwriting authority

• 7+ years production underwriting experience 

• IDI underwriting leadership experience

• Bachelor's Degree

• Experience leading a concierge service team

• Proven experience of innovation; can brainstorm effectively; open to new methods, processes, or ways of performing work; proactively seeks alternative ways to meet objectives; can articulate how potential ideas may play out in the business environment; advanced critical path thinking

• Demonstrated knowledge of all aspects of risk selection (medical, non-medical, financial)

• Proven track record of partnership with sales, product, marketing and compliance

• Flexible to travel and work outside of standard office hours

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

• Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes 

• A collaborative environment where perspectives are welcomed  

• Access to learning, development, and internal networks that support continuous growth and skill-building over time 

• Employee-led communities and forums that foster connection, learning, and inclusion across the organization 

• A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset

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MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

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