Mutual Opportunities
Head of Planning and Execution - Operations Technology
New York, New York; Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity
The Head of Planning and Execution - Operations Technology is responsible for driving improvements in how Operations Technology plans, builds, and delivers initiatives within our team and across ETX. This role focuses on streamlining processes, strengthening alignment, and enhancing operational efficiency to ensure consistency and maximize impact.
This leader will oversee nonproduct cross-team initiatives, operating model enhancements, planning, and coordination across operations technology and ETX. The role also emphasizes enhancing operational discipline and promoting consistent, engineering practices and production support capabilities across Operations Technology. Key outcomes include streamlined delivery, and consistent adoption of agile DevSecOps engineering practices.
The Head of Planning and Execution will partner with stakeholders across Operations technology, Enterprise Architecture, Data and Infrastructure management delivery teams. This role will advance cross-team cross-department transformation initiatives, strengthen system interoperability, and elevate operational efficiency while reducing technical debt.
The Impact
- Drive cross-functional strategic initiatives by establishing workplans, defining KPIs, and monitoring execution and results.
- Own non-product initiative’s implementation, performance monitoring, and planning across operations domains - Set clear priorities and foster transparency and consistency in operational practices.
- Establish and implement consistent engineering practices, global operating model and continuous improvement programs across operations technology to achieve engineering excellence
- Advance cross-team, cross-department transformation projects to enhance interoperability, boost operational efficiency, and reduce technical debt.
- Partner and connect with larger IWT team, Enterprise Architecture, Data Management, Infrastructure, Security, and ETX Governance to inf organizational alignment and drive action.
- Influence operations technology continuous improvement strategy with peer leaders to optimize outcomes and financial performance.
- Deliver executive-level materials, including business cases, ELT presentations, and strategic planning documents.
- Develop standards and tools to scale, enhance reliability, and ensure sustainability of platforms.
- Oversee and lead implementation of integration frameworks and shared automation capabilities across technology platforms.
- Achieve improved delivery timelines, reduced technical debt, and increased stakeholder satisfaction through effective leadership.
- Lead multidisciplinary teams in platform design, engineering, delivery, and support to drive operational excellence.
- Develop and execute technology integration roadmaps aligned with efficiency and modernization objectives.
- Create and maintain operations technology roadmap. Monitor KPIs, KRIs, and success metrics to evaluate platform and automation performance.
- Identify and mitigate risks, remove barriers, and ensure timely execution of strategic investments.
- Champion documentation and knowledge retention practices to preserve organizational expertise.
Minimum Qualifications
- Bachelor’s degree in information technology, Computer Science, Engineering, Business, or a related discipline, or equivalent professional experience.
- Over 12 years of experience in IT planning, execution, or functional leadership roles.
- Over 10 years’ experience developing and delivering roadmaps for a technology portfolio of $20M+
- Must be authorized to work in US without visa sponsorship now and in the future
Ideal Qualifications
- Proven track record of leading and delivering large cross-team/cross-department initiatives, platform integrations and automation aligned with security and risk controls.
- Extensive experience engaging with senior leaders, cultivating strong relationships, and effectively balancing diverse and occasionally competing priorities.
- Proven track record of implementing and optimizing technology roadmaps, operating model enhancements, planning, and coordination
- Adept at promoting ideas and proposals persuasively, influencing stakeholder perspectives, projecting a positive image, resolving conflicts, and negotiating mutually beneficial outcomes.
- Proficient in various delivery methodologies, Agile DevSecOps engineering practices
- Skilled in working with technology vendors and overseeing supplier relationships.
- Exceptional time management and execution abilities.
- Expertise in implementing Golbal operating model by collaborating effectively with global teams.
- Ability to operate in ambiguity and scale new functions.
- Proficiency with IT security risk and controls, Agile tools and cloud platform services.
- Strong program management, executive communication and influence skills.
- #LI-MC1
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $185,300-$243,100
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Candy
Marketing Consultant
Atsam
Head of Advisor/Client Experience & Business Excellence
Erica
Head of Procurement
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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