Mutual Opportunities
Analytics & Insights Consultant
Springfield, Massachusetts; Boston, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity:
As an Analytics & Insights Consultant (Advanced), you serve as a trusted analytical partner to Operations leaders, helping translate operational performance into clear insights that inform tactical and strategic decisions. You will work across areas such as New Business, Policyholder Services, and Claims to answer complex business questions, surface risks and opportunities, and ensure leaders understand not just what is happening, but why it matters.
This role balances hands-on analytical execution with business partnership. You will respond to high-priority analytical requests, proactively identify areas where deeper insight is needed, and shape analyses that connect operational metrics to service, cost, growth, and experience outcomes. This role requires strong influence, credibility, and accountability for insight quality and clarity.
The Team:
The Impact
- Deliver advanced analytical insights by mining, integrating, and analyzing internal and external data (KPIs, operational results, industry benchmarks, and customer information) to support decision-making.
- Translate analysis into business implications, clearly articulating what the results mean for operational performance, trade-offs, risks, and opportunities.
- Support and contribute to complex analytics initiatives such as performance diagnostics, capacity or volume analysis, forecasting, and operational efficiency studies.
- Apply systems thinking to explain how changes in volume, mix, policy, or process impact service levels, cost structures, and downstream outcomes.
- Influence leaders through clear storytelling, participating in—and at times leading—executive readouts and discussions with concise, decision-oriented messaging.
- Operate with limited guidance, independently framing analytical approaches while collaborating closely with partners and adjusting based on feedback.
- Promote strong analytics practices, including data literacy, KPI clarity, assumptions documentation, and consistent analytical standards.
- Mentor and support peers by sharing expertise, reviewing work where appropriate, and contributing to the team’s collective growth.
Minimum Qualifications
- 5+ years of professional experience in business analytics or consulting roles,evidencedby delivering analysis that supported operational or strategic business decisions.
- 3+ years of experience supporting Insurance Operations or financial services environments.
- 3+ years advanced SQL proficiency,demonstratedbytheabilitytoindependently write complex queries involving multiple joins, subqueries, aggregations, and transformationsacrossmultiple data sources.
- 3+ years hands-on experience with at least one analytics or BI tool (e.g., Tableau, Power BI, Python, R, Alteryx) used to build repeatable analytical outputs consumed by business stakeholders.
Ideal Qualifications
- Documented experience translating analysis into insights, demonstrated through written summaries, presentations, or executive readouts tailored to non-technical audiences.
- Proven ability to independently manage concurrent analytical deliverables,balancingmultiplerequestswhilemeetingagreed-upondeadlinesandquality standards.
- Experience operating in ambiguous problem spaces,demonstratedbyframinganalyticalapproaches,definingassumptions,andvalidatingresults with stakeholders.
- Demonstrated ability to connect operational performance to broader business outcomes.
- Experience contributing to forecasting, staffing, or scenario-based analyses.
- Strong communication skills, including comfort engaging with senior leaders.
- A collaborative, solutions-oriented mindset with an interest in mentoring peers and promoting data literacy
#LI-SC1
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $102,500-$134,500
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Candy
Marketing Consultant
Atsam
Head of Advisor/Client Experience & Business Excellence
Erica
Head of Procurement
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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