Mutual Opportunities
Business Analyst Enterprise Automation
Springfield, Massachusetts; Boston, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
Business Analyst, Enterprise Automation, Enterprise Technology & Experience
Full-Time Hybrid, Springfield or Boston
The Opportunity
Enterprise Automation Business Analyst will work closely with business teams to review their processes end-to-end, identify opportunities for building automation using RPA (Robotics Process Automation) software, and suggest process improvements to make automation viable. Additionally, the Business Analyst will lead the RPA team in feasibility analysis, prepare detailed process analysis and automation requirement documentation, and work directly with developers and testers to solution new automation implementations. The Business Analyst will maintain an ongoing relationship with business partners and technology partners.
The Team
Enterprise Automation is revolutionizing MassMutual Business Operations by empowering employees and partners with automation capabilities to drive process efficiency, elevate productivity, deliver exceptional customer experience, and accelerate digital transformation. Enterprise Automation team builds software automation solutions utilizing Robotic Process Automation (RPA) technology, across all Lines of Business at MassMutual. Enterprise Automation team consists of developers, business analysts and testers focused on delivering software automations through waterfall and agile methodologies. To broaden its impact, the team has expanded its focus to deliver business driven AI capabilities, that combine internal/external data, Intelligent Document Processing to produce tangible value for the broader organization. This includes working with artificial intelligence/machine learning, computer vision, NLP, OCR/IDP, Agentic AI and algorithmic based actions.
The Impact:
The ideal candidate will have a strong background in process analysis and improvement for application or RPA design, as well as excellent communication skills. A successful candidate will be collaborative, highly analytical and detailed, passionate for process automation and problem-solving, and an excellent communicator.
The Minimum Qualifications
- Bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field
- Proven experience in process analysis, process improvement, and RPA implementation
- 5+ years of related experience in Business Analysis, preferably within the technology or financial services industry
- 2+ years of experience in process analysis / continuous improvement, preferably within financial services industry
The Ideal Qualifications
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Effective relationship building skills
- Ability to work independently and collaboratively in a fast-paced environment
- Comfortable with ambiguity and unexpected challenges in an environment in its’ early stages of continuous improvement
- Affinity for a high-performance, project-oriented work environment; ability to pivot to critical path tasks as necessary
- Experience with RPA tools like UiPath, Automation Anywhere, or Blue Prism is highly desirable
- Proficiency in process documentation tools such as Visio, Lucidchart, or similar
- Proficiency in Microsoft Office suite (PowerPoint, Excel, Word)
- Experience with Intelligent Document processing, OCR/IDP, NLP, Agentic AI or other Artificial Intelligence automation capabilities is highly desirable
- Team oriented individual and self-starter who excels at learning new processes and business functions
- Enthusiasm to work with a global team
#LI-SC1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $90,500.00-$118,700.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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