Mutual Opportunities
Business Consultant
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity
As a Business Consultant you’ll serve as a subject matter expert, coordinating a variety of initiatives. From deploying new product features and streamlining internal workflows, to identifying opportunities for operational improvements, you will help ensure that strategic improvements are executed successfully on behalf of our Life & Annuity In-Force Services team. This position is ideal for someone who excels at cross-functional collaboration, is passionate about innovation in operational processes, and thrives on driving meaningful change in a dynamic environment.
The Team
The Life & Annuity In-Force Services team plays a critical role in transaction processing, research, and error resolution on over 2 million active Life & Annuity contracts on behalf of our advisors and customers. Additionally, the team works closely with our global business partners, who support standard processing. Collaboration with the Customer Care Centers, Actuary, Compliance, Law, Internal Audit, Shared Services, and Business Support teams is critical to ensure operational excellence across lines of business.
The Impact
In this role, you will be instrumental in driving operational excellence across the Life & Annuity In-Force Services organization. You will work to operationalize various efforts spanning product deployment, problem-solving, continuous improvement, process design, and customer experience – all within the context of In‑Force Services. Your role is about translating business strategy into effective operational execution that benefits our advisors and customers.
Your key contributions will include:
Strategic Initiative Execution & Stakeholder Engagement: Support and operationalize cross-functional initiatives (such as new product launches and process improvements) from planning through successful deployment. You will collaborate across the organization to implement improvements that align with our team’s strategic goals, ensuring that high-level plans are translated into tangible results.
Customer Experience Enhancement: Champion advisor and customer-focused improvements by identifying pain points in our functions and processes. Implement practical solutions that elevate the service experience and enhance both advisor and client satisfaction.
Data-Driven Problem Solving: Leverage data insights and digital tools to address complex operational challenges. Provide measurable, data-informed solutions to improve performance, and stay current on relevant emerging technologies to continuously inform and enhance our operational practices.
Process Optimization & Innovation: Develop a deep understanding of our cross-functional workflows and serve as a key subject matter. Design scalable, efficient processes (with clear documentation) tailored to our business needs. Apply digital innovation to streamline operations, improve efficiency, and reduce errors in day-to-day service delivery.
Agile Leadership & Adaptability: Lead and support projects and continuous improvement efforts within the In-Force Services team. Adapt swiftly to changing business priorities and foster an agile, improvement-focused culture in our fast-paced environment.
This role is centered on operationalizing strategy and driving improvements within the Life & Annuity In-Force Services business unit. If you are an execution-focused team member who excels at cross-functional collaboration and is passionate about optimizing operations to better serve customers and advisors, this opportunity offers a chance to make a significant impact on our organization’s success while working at the heart of our in-force services team.
The Minimum Qualifications
4+ years of experience leading medium+ scale initiatives, with demonstrated ownership of scope, stakeholder engagement, and execution in a cross-functional environment OR
4+ years of experience in initiative or project management, business consulting, technical or operational delivery, or related experience
High School Diploma
The Ideal Qualifications
Strategic Vision and Execution: Strategic, big-picture mindset focused on business outcomes; broad cross-functional perspective; able to translate strategy into structured, actionable plans and drive execution.
Data and Analytical Experience: Demonstrated experience with data analysis and/or business intelligence tools; comfortable interpreting data and identifying trends to inform decision-making; ability to translate insights into practical strategies; working knowledge of key data concepts (e.g., KPIs vs. metrics).
Collaboration and Communication: Excellent interpersonal and communication skills; approachable and collaborative across all levels; able to synthesize complex information and present it clearly; shares knowledge and mentors others; strong stakeholder engagement skills; high emotional intelligence and team leadership potential.
Adaptability and Resilience: Resilient and calm under pressure; comfortable with ambiguity and change; effectively manages multiple priorities in a fast-paced environment; demonstrates a growth mindset with commitment to continuous learning.
Industry and Technical Acumen: In-depth knowledge of life and/or annuity insurance products; familiarity with agile methodologies and change management principles; tech-savvy (leverages automation and artificial intelligence to enhance customer experience and operational efficiency); experience in customer experience design and journey mapping.
What to Expect as Part of MassMutual and the Team
Regular meetings and working session with the Life & Annuity In-Force Services team, business and vendor partners
Focused one-on-one meetings with your manager
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups.
Access to learning content on Degreed and other informational platforms.
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits.
#LI-BO1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $92,800-$121,800
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Candy
Marketing Consultant
Atsam
Head of Advisor/Client Experience & Business Excellence
Erica
Head of Procurement
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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