Mutual Opportunities
Business Delivery Consultant
Springfield, Massachusetts; Boston, Massachusetts; New York, New York
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
Business Delivery Consultant, Delivery and Program Management,
Full-Time/Hybrid, Boston, New York, Springfield
The Opportunity
As the Business Delivery Consultant, you will help formulate and define business and/or systems strategy and objectives based on a wide range of business, compliance, and operational factors while keeping in mind our Third-Party Distribution strategy. You will have an excellent understanding of the Third-Party business and procedures with the ability to solve complex problems, considering the business/operations limitations to both internal partners and Third-Party customers. You’ll also consider the business implications of various companywide projects and advocate on behalf of distribution partners to ensure customers’ needs are considered and addressed in all development of strategic development and implementation.
The Team
Mass Mutual's Strategic Distributors' (MMSD) strategy is to aggressively grow top line sales by expanding existing and establishing new partnerships with financial institutions (wire houses, banks, broker-dealers) and making significant investments in technology, sales, operations, marketing, and product development. Our strategy will be driven by dedicated teams across the enterprise where we will prioritize a dynamic, agile, and entrepreneurial culture.
The MMSD Delivery and Program Management team is comprised of Business Delivery Owners/Consultants and Project Managers that support all product lines for our Third-Party business. Business Acumen, ability to execute, problem solve, negotiate, and build relationships are key attributes of our team members. We are driven by desire to create seamless implementation experiences for our customers as it relates to onboarding new firms and technology delivery. Success is based on collaboration, engagement, mutual respect and commitment to both internal and external partners.
The Impact:
As a Business Delivery Consultant your primary responsibilities will include but not limited to:
Advocate and represent Business in development and implementation of key strategic initiatives.
Support business analysis across multiple parallel projects.
Leverage strong technical knowledge of Life/DI and/or Annuity business to represent interests of MMSD.
Represent and advocate business interests in development of new strategies and initiatives.
Negotiate and influence requirements to ensure business and customer representation.
Collaborate with business/technology/operations and compliance partners in development and implementation of all initiatives.
Ensure compliance with all applicable regulations and internal supervisory control procedures.
Demonstrate excellent communication skills in engaging with firms and internal senior leaders.
Identify trends and perform root cause analysis in order to improve Third Party firm/producer experience.
Consider impacts of all actions, thinking through potential solutions in a strategic manner.
The Minimum Qualifications
5+ years experience in the Insurance or Third Party/Brokerage business
3+ years experience in business consulting or driving key strategic initiatives
2+ years of Third Party experience with firm onboarding and ongoing relationship management
Bachelor’s degree or HS Diploma with 5+ years’ experience in Insurance or Third Party/Brokerage business
Estimated 10-15% travel
The Ideal Qualifications
5+ years’ experience working on key strategic initiatives for life or annuity products.
Working knowledge of regulatory and compliance rules that impact our products.
Subject matter expert in line of business and on current operational structure, as well as all industry standard tools and technology (DTCC, ACORD, iPipeline, COVR, etc.) .
Utilizes industry knowledge to drive, seek and support continuous improvement.
Ability to think strategically and effectively execute as well as ability to anticipate change and direct/redirect efforts.
Strong technical aptitude
Strong innovation and problem-solving skills
Excellent written and verbal communication skills
What to Expect as Part of MassMutual and the Team
Regular meetings with the Delivery and Program Management team
Focused one-on-one meetings with your manager
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms.
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits.
#LI-RS1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $99,800.00-$131,000.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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