Mutual Opportunities
Business Operations Consultant - Fund Operations
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity
As a Business Operations Consultant in Fund Operations, you will operate in a dynamic, collaborative environment, acting as a subject matter expert for complex business operations and fund/separate investment account launches/closings/changes. You will work independently and with management on high-visibility, cross-divisional projects, driving continuous improvement and efficiencies. You’ll be responsible for the accurate and timely implementation of separate investment accounts, coordinating system enhancements, and ensuring regulatory compliance. You’ll have significant autonomy and ownership over processes, influencing decision-making at multiple levels.
The Team
You’ll join the Fund Operations team, comprised of professionals with deep expertise in fund operations, technology development as members of a workcell, accounting, and project management. The team is motivated by a commitment to accuracy, efficiency, and innovation, regularly partnering with lines of businesses, corporate entities and external partners and fund managers. The team culture is collaborative, supportive, and growth-oriented, with a strong focus on continuous learning and process improvement. You’ll interact with stakeholders across the organization and serve as a key resource for resolving complex business challenges.
The Impact
This role plays a critical role in enabling successful product and fund launches across MassMutual by providing end‑to‑end operational leadership, technical expertise, and cross‑functional coordination. By serving as a trusted subject matter expert and connector between business, technology, and production teams, this work ensures new products are launched accurately, efficiently, and in alignment with strong internal controls—while continuously identifying opportunities to improve processes and scale impact across the organization.
Key responsibilities include but are not limited to:
Lead and coordinate fund and product launches across multiple business units, ensuring timely, accurate, and compliant implementation.
Serve as a subject matter expert during planning and execution of new products and separate investment accounts, guiding stakeholders through complex operational requirements.
Independently design and execute project plans, testing strategies, and verification processes to support Fund Operations readiness.
Ensure accurate setup and clear communication of new product funds within Unival and FundLinx systems.
Act as a liaison between business lines and production teams, translating requirements, managing dependencies, and communicating status and risks.
Establish accounts, workflows, and operating protocols with external fund managers and internal partners.
Provide hands‑on technical support and troubleshooting for Fund Operations, resolving issues efficiently and minimizing downstream impact.
Deliver priority internal reporting and audit support, reinforcing strong internal controls and regulatory compliance.
Drive continuous improvement by identifying efficiencies and process enhancements beyond core responsibilities.
Participate in and lead accounting research and reconciliation consulting as needed to support accurate financial outcomes.
Advance MassMutual’s interests by representing the organization on external teams and initiatives when appropriate.
The Minimum Qualifications
Bachelors Degree or in lieu of degree 10+ years of equivalent experience
8+ years of experience in fund operations, accounting, or project management.
Series 6 at time of application or must obtain within 180 days
5+ years Comprehensive understanding of and application of accounting principles.
2+ years and Proficiency in Microsoft products and ability to learn new software systems quickly.
3+ years' experience with SQL and Databases
The Ideal Qualifications
Experience with Unival systems.
Strong digital dexterity and ability to perform activities requiring sustained concentration.
Advanced project management skills.
Strong analytical and problem-solving abilities.
Experience coordinating cross-functional teams and external partners.
Excellent oral and written communication skills.
Ability to prioritize workload and make decisions independently.
Knowledge of MassMutual’s products and investment options.
Commitment to continuous improvement and innovation.
Demonstrated ability to support audits and maintain robust internal controls.
What to Expect as Part of MassMutual and the Team
Regular meetings with the Strategy and Fund Initiatives Team.
Focused one-on-one meetings with your manager.
Networking opportunities with diverse Business Resource Groups.
Access to learning content on Degreed and other platforms.
A company that values ethics, integrity, and offers industry-leading pay and benefits.
#LI-KM1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $107,700-$141,300
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Candy
Marketing Consultant
Atsam
Head of Advisor/Client Experience & Business Excellence
Erica
Head of Procurement
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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