Mutual Opportunities
Business Operations Consultant, Funding Agreements
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
To meet our customers' needs, our customer service team leverages process improvements, data, and technology solutions. We have transformed our operating model to realize our vision of delivering personalized and exceptional experiences when they matter most.
In our customer service roles, you'll receive a competitive base salary and be eligible for a performance-based bonus. We prioritize work-life balance, with structured days that ensure when you're done with work, you're truly done. Our call center operates Monday through Friday, giving you your weekends free. From your first day of employment, you'll have access to a comprehensive benefits package (if scheduled for 20+ hours per week), which includes health, life, and retirement plans, along with additional perks to support your well-being.
“MassMutual customer care teams do so much more than customer service. Our teams help our policyowners safeguard themselves and their loved ones, whether that’s through taking a loan to pay for their children’s college tuition, administering an annuity to support their retirement, calling in a disability claim to support their families while they recover, or filing a claim whose proceeds help keep a grieving family together. We’re the compassionate voice on the other end of the call and the team responsible for ensuring funds are delivered quickly. It’s a privilege to help deliver on MassMutual's purpose to help people secure their future and protect the ones they love.”
Job Description
The Opportunity
We’re looking to hire a Business Operations Consultant, Funding Agreements to be a member of our small funding agreements operations team. With an operational and entrepreneurial mindset, you’ll participate in driving enhancements to our administration system as we seek to grow the business for MassMutual. You’ll assist and drive the process for new business acquisition and inforce businesses.
The Team
As part of the Funding Agreements team, you'll work strategically and tactically. In this small team, members collaborate to handle daily tasks and plan for future growth. You'll also interact with internal teams like systems, cash operations, and expenses, as well as external clients. As part of a small team, you will learn to stretch into roles you didn't expect. We are fast paced but also required to have 100% accuracy in what we deliver so agility and problem-solving skills are highly valued.
The Impact:
As the Business Operations Consultant, Funding Agreements, your responsibilities will include but not be limited to the following:
- Drive general program level implementation of Funding Agreement operational development and acquisition of future business opportunities in a high speed and highly accurate atmosphere, including:
- Partner to deliver 100% accurate new business processing
- Problem solve with team members to find new and better ways to build capabilities.
- Analyze current operational capabilities and design for future operational efficiencies
- Learn and understand Funding Agreement contracts – be able to interpret legal language and properly adjudicate customer request for deposits, withdraw requests, termination and other provisions.
- Work closely with systems teams to drive development, testing, business readiness and general implementation of Administration and downstream systems including our online customer portal.
- Communicate and problem solve with internal and external stakeholders, including, but not limited to:
- Contract holders: Process cash flow activity, contract adjudication, and monthly statement processing
- Treasury: Collateral Management; Bank account reconciliations, wire maintenance and Relationship management with banks and collateral agent.
- Corporate Finance: Monthly/Quarterly close activities related to accounting and reporting of business results in the Company’s books and records and, ultimately, financial statements.
- Corporate Actuarial: Valuation and reserving for the underlying GIC obligations.
- Investment Management: Tracking and reporting of assets transferred
- Legal and Compliance: Contract amendments
- MassMutual Technology: All aspects of information technology support for the Funding Agreement Business.
- Analyze data to provide business level metric reporting for the business
- Forecast, process and analyze business level expenses
The Minimum Qualifications
- Bachelors degree OR a High School Diploma with 10+ years of experience working in funding operations
- 8+ years of experience in financial services operations
- 4+ years of experience partnering internal stakeholders and external clients
The Ideal Qualifications
- Strong Finance skills with ability to understand Funding Agreement contract economics
- Ability to work independently and be part of designing a high-performance team
- Problem-Solving and collaborative mindset
- Strong organizational skills with attention to detail
- Strong written and verbal communication skills
- Strong customer service skills
- Drive innovation and change relating to servicing the customer and developing efficient day to day operations
What to Expect as Part of MassMutual and the Team
- Regular meetings with the Funding Agreements Team
- Focused one-on-one meetings with your manager
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
#LI-JA1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $104,900.00-$137,700.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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