Business Operations Consultant – Life New Business Risk and Experience

Business Operations Consultant

Life New Business Case Management and Operations

Full-time, Springfield, MA

The Impact

This role serves as a central point of accountability for regulatory oversight, risk management, and governance across Life New Business. Your work will help ensure processes are compliant, aligned, and consistently executed across a complex operating model while strengthening controls, improving execution, and giving leadership clear visibility into priorities, risks, and results.

• Lead regulatory oversight, risk management, and governance activities for Life New Business, serving as a central owner for key obligations and helping ensure work is executed in alignment with internal controls and regulatory requirements.

• Drive alignment of priorities, initiatives, and outcomes across internal teams and external vendor partners, establishing clear ownership, timelines, and accountability to reduce risk, improve consistency, and deliver results.

• Translate complex operational, regulatory, and performance information into clear, executive-ready reporting, presentations, and storytelling that enable leaders to quickly understand business impact, progress, and areas of risk.

• Own end-to-end coordination of audits, certifications, market conduct reviews, and related remediation activities, including Reg 60, 38a, 38a-1, and risk assessment work, ensuring strong documentation, timely follow-through, and a consistent control environment.

• Provide day-to-day regulatory guidance to New Business teams and vendor partners while embedding compliance and risk requirements into operational processes, standard operating procedures, and governance routines to strengthen sustainability, consistency, and scalability.

• Coordinate across Legal, Compliance, Audit, Enterprise Risk, Product, Quality, and Operations to monitor performance, identify gaps, drive issue resolution, and advance continuous improvement across teams, regions, and partners.

The Minimum Qualifications

• Bachelor’s degree or 6 years of experience in financial services

• 5+ years of experience in Life New Business, insurance operations, regulatory operations, compliance, risk management, or a related business operations function

• 2+ years of experience developing presentations, reporting, or executive communications for leadership audiences, including translating complex information into clear, concise messaging

The Ideal Qualifications

• Experience applying audit, compliance, governance, or risk management frameworks in an insurance or financial services environment

• Project or program management experience, including prioritization, dependency management, and execution across multiple stakeholders and deadlines

• Experience identifying operational or regulatory risks, assessing impacts associated with change, and addressing control gaps

• Experience working in a fast-paced, evolving environment with changing priorities

• Experience supporting regulatory audits, market conduct reviews, certifications, or compliance programs

• Knowledge of Life New Business regulatory requirements, including areas such as Reg 60, 38a, and 38a-1

• Experience working with global delivery models or third-party vendor partnerships in a distributed operating environment

• Background in process standardization, governance, or operating model design

• Experience driving end-to-end accountability across distributed teams or functions

• Experience using data and business insights to influence decisions through executive-level communication and storytelling

What You Can Expect at MassMutual

MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:

• Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes   

• A collaborative environment where perspectives are welcomed   

• Access to learning, development, and internal networks that support continuous growth and skill-building over time   

• Employee-led communities and forums that foster connection, learning, and inclusion across the organization   

• A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset 

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MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

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