Mutual Opportunities
Business Operations Consultant
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity:
As a Business Operations Consultant on the Funding Agreements team, you will support a growing business that sits at the intersection of finance, operations, technology, and customer service. In this role, you will help administer and service Funding Agreement contracts, support financial transactions and operational processes, , and contribute to initiatives that improve efficiency, strengthen controls, mitigate risk, and drive business results.
This position offers broad exposure to financial products, contract administration, business operations, , customer service, and technology solutions while providing opportunities to partner with stakeholders across Finance, Treasury, Actuarial, Legal, Compliance, and Technology. You will balance detailed daily operational responsibilities with broader initiatives involving system enhancements, process improvement, automation, reporting, and controls.
The ideal candidate is analytical, detail-oriented, intellectually curious, and motivated to solve problems and improve processes. They are comfortable learning new products, contracts, systems, and business processes; working through ambiguity; taking ownership of complex issues; and moving between operational execution and strategic initiatives.
The Team:
The Funding Agreements team supports a growing and strategically important business within MassMutual. We are responsible for the administration, servicing, and operational support of Funding Agreement products while partnering across the organization to ensure operational excellence, strong controls, accurate and timely execution, and exceptional customer service.
Our team values collaboration, continuous improvement, innovation, accountability, and intellectual curiosity. Team members are expected to develop strong product, contract, system, and process knowledge; identify opportunities to improve how work is performed; and build trusted relationships across Finance, Treasury, Actuarial, Legal, Compliance, Technology, and external partners.
The Impact:
As a Business Operations Consultant, you will support the administration and servicing of Funding Agreement products while helping drive operational excellence and efficiencies. You will partner across Finance, Treasury, Actuarial, Legal, Compliance, and Technology to support critical business processes, improve operations, and deliver solutions that drive business results.
Key responsibilities include, but are not limited to:
- Support the administration and servicing of Funding Agreement contracts and related financial transactions.
- Apply contractual provisions, business rules, and operational processes to support customer and business needs.
- Analyze operational and business data to support reporting, reconciliations, and controls.
- Monitor and resolve operational inquiries while delivering exceptional service to internal and external stakeholders.
- Collaborate with cross-functional partners including Finance, Treasury, Actuarial, Legal, Compliance, and Technology to support business objectives.
- Participate in system enhancements, user acceptance testing (UAT), requirements gathering, operational projects, and process improvement initiatives.
- Develop and maintain reports, metrics, and dashboards to support business performance and operational effectiveness.
- Identify opportunities to improve processes, strengthen controls, mitigate risk, and enhance the customer experience.
- Support strategic initiatives and special projects that contribute to the growth and success of the Funding Agreements business.
The Minimum Qualifications:
- High School Diploma
- 3+ years of experience in financial services operations
- 3+ years of analyzing information, solving problems, and making recommendations based on data or business requirements
- 2+ years’ experience using Microsoft Excel to create and analyze PivotTables, apply formulas, and perform calculations involving bond math and interest rates
- 3+ years demonstrated experience managing multiple priorities and working effectively in a deadline driven environment
The Ideal Qualifications:
- Bachelor's degree.
- Experience in financial services, operations, contract administration, or institutional financial products.
- Experience in interpreting and applying contractual, financial, or business requirements.
- Experience performing reporting, reconciliations, financial analysis, or operational analysis.
- Experience using business systems, workflow applications, analytics tools, or financial administration platforms such as SAP or CML.
- Experience supporting system implementations, process improvements, automation initiatives, user acceptance testing (UAT), or business transformation efforts.
- Demonstrated ability to learn new systems, technologies, products, and business processes quickly while working independently in a fast-paced environment.
- Strong analytical, problem-solving, and attention-to-detail skills with the ability to identify root causes, recommend solutions, and strengthen operational controls.
- Demonstrated ability to build effective partnerships, influence stakeholders, and communicate effectively across business and technical teams.
What You Can Expect at MassMutual:
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
- Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
- A collaborative environment where perspectives are welcomed
- Access to learning, development, and internal networks that support continuous growth and skill-building over time
- Employee-led communities and forums that foster connection, learning, and inclusion across the organization
- A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset
#LI-JLH3
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $88,300-$115,900
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Candy
Marketing Consultant
Atsam
Head of Advisor/Client Experience & Business Excellence
Erica
Head of Procurement
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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