Mutual Opportunities
Business Systems Analyst
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The MassMutual Annuity & DI Migration Team is looking to transform our Annuity & DI Platform landscape. Do you want to be part of a culture of collaboration and inclusion and also have fun while making an impact? If this sounds like a fit, we’re looking to hire a Business Systems Analyst to join our ETX Platform Transformation team.
Why we need you.
We’re growing and our clients deserve the best. As a business systems analyst you’ll have an opportunity to be part of a dynamic work group, and be responsible for eliciting business requirements, performing gap analyses for business capabilities, understanding of technical dependencies, and helping to envision creative solutions to both business and technical challenges. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to be inclusive, a strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, a passion for learning, leadership traits, resilience and self-awareness.
The candidate will be responsible for soliciting and documenting Migration business requirements, understanding of technical dependencies, and helping to envision creative solutions to both business and technical challenges. Candidate must be extremely team-oriented and possess excellent written, verbal, communication and problem solving skills. Candidate must be a self starter and comfortable working autonomously and with ambiguity
Responsibilities:
- Facilitate, and document business system requirements (functional & non-functional)
- Negotiate and influence business system requirements direction
- Lead/consult on escalated support issues and root cause analysis
- Coordination with Product, Distribution, Accounting, Operations, and ETX technology groups, and partners
- Works very closely with Product, Tech Leads, and Architecture
- Analyze and decompose business rules
- Assist other team members (Business, and Technology) with understanding the business system requirements
- Ability to operates independently on multiple project tasks and deliver in a fast paced environment for complex projects.
- Participate in all phases of project planning, development, and testing
The Minimum Qualifications:
- 4+ years of experience in a business systems analysis role
- 2+ years of experience as a technical liaison between business partners, industry vendors, and distribution partners
- 1+ years of experience in Annuity/Life/Disability/Long-Term Care Insurance experience
The Ideal Qualifications:
- Bachelor’s degree or equivalent experience
- Experience of soliciting, drafting business requirements, and can perform requirements management planning for large scale projects
- Ability to work in a collaborative environment and can work on multiple different assignments at once
- Ability to own and drive business analysis of a project and can lead business analysis across multiple parallel initiatives
- 6+ years of experience in a business systems analysis role
- 4+ years of experience as a technical liaison between business partners, industry vendors, and distribution partners
- 2+ years of experience in Annuity/Life/Disability/Long-Term Care Insurance experience
- Ability to brainstorm and research/resolve issues creatively to meet the project objectives and long-term strategy
- Previous experience with working with Product, Distribution, and Policy Administration Systems and Operational support team
- Provide project support on an as needed basis to help set direction based on customer/agent experience as well as internal system capabilities
- Ability to consult internally to help initiatives set direction regarding future capabilities
- Ability to represent as a leader in both a business and technology capacity
- High organized, collaborative individual
#LI-SC1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $84,100-$110,300
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
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