Mutual Opportunities
Business Systems Analyst
Springfield, Massachusetts; Boston, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
Job Title: Business Systems Analyst
Team: Risk Technology
Department Name: Corporate Technology, ETX
Full-Time – Springfield, Boston, New York
The Opportunity
We are seeking a highly skilled Business Systems Analyst to join our Risk Technology team. This role is responsible for formulating and defining business and system scope and objectives based on user needs, industry requirements, and business strategy. The ideal candidate will provide comprehensive analysis of business and user needs, document requirements, and translate them into actionable business and system solutions. You will work at the highest technical level across most phases of business and systems analysis, considering the broader business implications of technology applications on both current and future environments.
The Business Systems Analyst will collaborate with stakeholders across all areas related to enterprise risk to deliver technology objectives and solutions supporting business strategy. Acting as a liaison between business stakeholders and technology teams, you will analyze and define requirements and support the full lifecycle of building data and analytics solutions to ensure successful delivery. Your responsibilities include collecting, organizing, analyzing, and disseminating significant amounts of information with attention to detail and accuracy.
You will communicate complex findings in a concise and easily understandable manner, directly linking insights to business outcomes. Leveraging advanced knowledge of statistics and data visualization, you will derive meaningful business insights, identify and develop key performance indicators, and design dashboards or reports to support them. The role may require cross-functional collaboration to define data requirements, review test cases, and process change requests. As a leader within analytics programs, you will mentor and educate other consultants to build capabilities across the enterprise.
The Team
The Risk Technology team within Corporate Technology supports Enterprise Risk Management (ERM) data, analytics, and applications with a risk centric approach that improves decision making and performance. The team provides an integrated view of how well the organization manages risk and focuses on enhancing existing products and implementing new solutions. The team continues to be successful in driving improvements in tools, technology and processes, for more consistent risk analysis and reporting, and enabling greater opportunities for scale and efficiency within ERM and with stakeholders in Investment Management and Finance.
The Impact:
- Drive data and BI initiatives that support the monthly and quarterly reporting to monitor risks, ensuring solutions accurately calculate investment, financial and economic risk.
- Define and prioritize features that support data and application platform enhancements to facilitate more comprehensive risk management and decision-making aligned to our strategy.
- Collaborate closely with strategic ERM business partners in Investments Management and Finance to align technology data solutions with planning, analysis, and risk management needs.
- Translate enterprise risk requirements into clear user stories and work closely with architects, engineers, data modelers, BI developers, and analysts to ensure high-quality delivery.
- Facilitate sprint planning, backlog grooming, and daily stand-ups; ensure features are prioritized based on business value.
- Partner with QA and UAT teams to ensure solutions are tested and validated against business needs.
- Support end-to-end delivery, including requirements gathering, data validation, UAT coordination, and stakeholder communication.
- Identify opportunities for automation, efficiency improvements, and data integrity across risk management processes.
- Manage stakeholder communications, including demos, release updates, and status reporting.
- Develop and maintain dashboards and reports to facilitate informed risk management decisions.
- Share expertise and knowledge with the broader team. Work with management to resolve key issues, critical decisions and time constraints on highly visible projects. Coach and mentor others on own team or within matrixed organization
The Minimum Qualifications
- Bachelor’s degree in Computer Engineering, Computer Science, Information Systems, or related
- 8+ years of progressively responsible experience in the job offered or related occupation involving the definition of business and data requirements, advanced analytics techniques, complex data transformations
- 2+ years experience with Analytical tools/products such as MicroStrategy, Tableau, or similar BI tools to develop Analytical solutions
- 2+ years experience acting as a leader within analytics programs to mentor/educate other staff to further grow capabilities across the enterprise
The Ideal Qualifications
- Ability to communicate objectives, plans, status and results clearly
- Ability to understand and translate business needs into technical requirements
- Ability to collaborate across diverse teams and organizations
- Experience with analytics tools or vender analytics platforms
- Proficient with ETL and Datawarehouse concepts and processes
- Experience with Jira, Confluence, and Sharepoint
- Ability to work with various file formats and systems
- Experience with reporting tools and data processing techniques
- Proficient with standard documentation tools (Visio, Excel, Word, PowerPoint)
- Ability to communicate effectively using verbal and written methods
- Strong organizational and time management skills
- Desire to learn new technologies
- Ability to identify data quality issues and recommend the best course of action to address them
#LI-SC1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $128,000-$168,000
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Candy
Marketing Consultant
Atsam
Head of Advisor/Client Experience & Business Excellence
Erica
Head of Procurement
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
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