Mutual Opportunities
Business Technology Consultant
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Team
Our team bridges internal business units and external strategic partners to advance technology and business capabilities that shape the annuity new business experience. We oversee a diverse portfolio that includes strategic initiatives, tactical enhancements, continuous improvement efforts, and production support.
We value team members who bring curiosity, collaboration, and an advisor- and customer-first mindset. We embrace diverse perspectives, foster mutual respect, and believe in having fun while delivering exceptional outcomes.
The Opportunity
As an Business Consultant, you’ll thrive in a fast-paced, collaborative environment where strategic thinking meets operational execution. You’ll partner closely with key third-party administrators and Home Office stakeholders to proactively address critical business disruptions, drive process improvements, and elevate the overall experience for both customers and advisors.
The Impact
In this role, you’ll be instrumental in ensuring the integrity and success of annuity-related technologies and processes. Primary responsibilities include:
Third-Party Incident Management: Lead the identification, assessment, and resolution of disruptions involving external partners to minimize impact.
Test Strategy & Execution: Develop and execute comprehensive test plans across strategic and tactical initiatives.
Regression Testing & Change Management: Safeguard system stability through iterative development cycles.
Business Acceptance Testing: Validate business requirements and ensure stakeholder alignment prior to deployment.
Product Owner Support: Assist with the Fixed Annuity Order Entry Platform, contributing to platform enhancements and readiness.
Issue Escalation & Communication: Identify and communicate critical production issues and defects to appropriate stakeholders.
Change Management Leadership: Design and implement readiness plans, procedures, and communications to support business transitions and resolutions.
Mentorship: Guide and support other Business Consultants in test strategy development and business analysis.
Requirements Analysis: Translate business and user needs into clear, actionable system requirements.
Execution Accountability: Ensure timely and accurate delivery of assigned efforts.
Barrier Removal: Proactively identify and eliminate obstacles to successful execution.
The Minimum Qualifications
7+ years of experience translating user feedback into actionable business requirements and prioritization framework
3+ years of experience building and maintaining relationships with cross-functional stakeholder groups to drive alignment and results
3+ years of experience managing multiple projects and competing priorities independently in a dynamic environment
2+ years of experience applying strategic thinking to ensure cross-disciplinary alignment
2+ years of experience assessing process and project impacts with an agile mindset and balancing short-term execution with long-term strategy
The Ideal Qualifications
Subject matter knowledge of annuities
Robust data analysis and testing experience
Project readiness and communication experience
Experience and knowledge of project management and testing disciplines
Ability to independently multi-task and manage competing projects and priorities
Strong attention to detail while maintaining big picture view to ensure alignment across disciplines and stakeholder groups
Ability to think strategically as well as near term, to assess process and project impacts, with an agile mindset
Ability to work in a fast paced, evolving culture requiring adaptability and flexibility in work efforts and behaviors
What to Expect as part of MassMutual and the Team
Regular meetings and working sessions with technology, business and vendor partners
Strong business partnership and collaboration with our vendor partners
Focused one-on-one meetings with your manager
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-RS1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $113,100.00-$148,400.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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