Mutual Opportunities
Communication Director
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity
As a communication Director, you will take on a dynamic leadership role, guiding strategic and tactical communications and high-impact projects within the Operations Implementation Support, Readiness & Communications team. You will develop and execute communication and change management strategies, ensuring alignment with organizational goals and driving engagement across all channels. As a trusted advisor to all levels of leadership and readiness field partners, you’ll shape approaches that enhance initiative adoption and elevate the field experience. This role requires strong vision, relationship-building skills, and expertise in leadership, enterprise communications and change management to support operational excellence.
The Team
The Operations Implementation Support, Readiness & Communication team is dedicated to fostering a collaborative environment where shared expertise and teamwork drive success. By harnessing our collective business and technology acumen, deep understanding of customer needs, and a commitment to achieving results together, we execute critical initiatives and prepare employees for change. This collaborative approach empowers Operations to keep advisors and customers at the center of everything we do, ensuring seamless support and continuous improvement across the organization.
You will lead the Communications team. As the “voice” of Operations, the Communications team plays a pivotal role in designing and implementing strategic communications, content, and logistics across multiple mediums and product lines, serving high-impact clients and audiences. This team actively fosters partnerships with all levels of leadership, ensuring clarity and trust throughout all communications.
The Impact
As Communication Director, you will support operations strategy by leading communications and initiatives that will optimize the efficiency, effectiveness and continued development of the communication consultants. Your role ensures clear messaging, smooth adoption of changes, stakeholder engagement, and enhanced operational performance for ongoing growth and improvement.
Key responsibilities include, but are not limited to:
Lead the Communications Consultants team, fostering collaboration and continuous improvement.
Develop and implement comprehensive communication strategies for Operations, ensuring alignment with Home Office and field partners.
Coach leaders and associates to communicate with impact, using storytelling to convey strategic initiatives.
Establish and enforce communication standards and governance aligned with brand guidelines.
Define KPIs to measure communication effectiveness and transparency across channels.
Drive technology innovation, including AI tools, to enhance workflows and engagement.
Develop and execute change management strategies, coaching leaders to champion transformation.
Design communication and engagement plans that minimize resistance and drive adoption.
Create governance frameworks, toolkits, and training for consistent change leadership.
Oversee external communication governance, implementing policies and review processes to protect brand integrity.
Collaborate cross-functionally to identify improvements and ensure compliance with standards.
The Minimum Qualifications
Bachelor’s degree or in lieu you must have 7+ years of work experience in a Marketing / Communications role
5+ years of communications experience
3+ years in a leadership role, managing people
2+ years' experience leading the development and execution of strategic initiatives
2+ years' experience in change management, involving planning and executing change initiatives/strategies at scale
The Ideal Qualifications
Strong negotiation and influencing skills.
Ability to think strategically and develop comprehensive narratives that align with audience, business goals.
Knowledge of content measurement and reporting metrics, and how to use them to ideate and fuel performance.
Ability to leverage generative AI for content personalization and efficiency
Proven experiences designing communication experiences for dispersed teams.
What to Expect as Part of MassMutual and the Team
Regular meetings with Operation Implementation Support, Readiness & Communications team
Focused one-on-one meetings with your manager
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-RS1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $121,800-$159,800
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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