Mutual Opportunities
Communications Consultant
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
Communications Consultant Shared Services & Enablement: Operations Support, Readiness & Communications
Full-Time, Hybrid - Springfield
The Opportunity
Join our fast-paced, innovative, and collaborative Operations team as a Communications Consultant. In this role, you’ll serve as a trusted advisor, designing and delivering clear, impactful communications that drive engagement, accelerate change readiness, and amplify key messages across multiple channels. You’ll combine strategic consulting, content creation, and data-driven insights to help leaders make informed decisions and enhance the employee experience. Acting as a thought partner to business leaders, initiative owners, and field readiness partners, you’ll help shape communication strategies that improve adoption of key initiatives and strengthen the field/distribution experience—directly influencing operational excellence and business performance.
The Team
As the “voice” of Operations, the Communications team plays a pivotal role in designing and implementing strategic and tactical communications, content, and logistics across multiple mediums and product lines, serving high-impact clients and audiences. This team actively fosters partnerships with all levels of leadership, ensuring clarity and trust throughout all communications. Members of the Communications team are expected to demonstrate accountability, agility, inclusiveness, and business acumen, showing courage when navigating complex or challenging situations. We value individuals who exhibit a passion for continuous learning, practice resilience and agility, and demonstrate self-awareness in their approach to work.
The Impact
This role delivers strategic, high‑impact communications that align business priorities with clear, engaging messaging across the organization. It combines consultative partnership, strong content execution, and data‑driven channel management to ensure communications are effective, consistent, and future‑ready.
Key Responsibilities but not limited to:
Strategic Consulting: Partner with business and change leaders to align communications to organizational goals; develop plans and calendars for strategic initiatives and BAU work.
Content Development: Identify communication needs, conduct research, and create clear, high‑quality content across email, intranet, presentations, video, and FAQs—translating complex concepts for diverse audiences.
Channel Management: Manage and optimize communication channels using analytics to improve reach, engagement, and effectiveness.
Governance & Quality: Ensure all communications meet brand, tone, accessibility, and documentation standards.
Measurement & Improvement: Track KPIs (e.g., open rates, engagement, feedback) and continuously refine strategies based on data and insights.
Future‑Ready Capabilities: Leverage AI for efficiency and personalization; apply a data‑driven mindset; design communications for hybrid and global teams; identify and resolve workflow bottlenecks.
The Minimum Qualifications
Associate’s degree
5+ years of Communications, Marketing, Content, PR, Digital, or Branding field experience
The Ideal Qualifications
Bachelor’s Degree in a related field
Experience in drafting change management communications
Ability to use data/metrics to influence decisions
Results driven and detail oriented with strong problem solving and analytical skills
Superior written, verbal, listening and organizational skills
Desire to work as a team player and ability to contribute to a positive work environment.
Experience collaborating and influencing across multiple teams
Demonstrated innovation and decisiveness in fast paced environment.
What to Expect as Part of MassMutual and the Team
Regular meetings with the Operation’s Communication Team
Focused one-on-one meetings with your manager
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other information platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-RS1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $88,300-$115,900
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Candy
Marketing Consultant
Atsam
Head of Advisor/Client Experience & Business Excellence
Erica
Head of Procurement
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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