Mutual Opportunities
Communications Consultant
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
Communications Consultant
Communication & Change Mgmt.
Fulltime/Hybrid, Springfield
The Opportunity
The Communications Consultant serves as a strategic communications advisor, partnering with leaders to translate complex business priorities, operational changes, and strategic initiatives into clear, compelling messages that inform, influence, and drive action. This role blends communications strategy, executive communications, content development, change communications, stakeholder partnership, and data-driven decision-making. The consultant develops and executes communication approaches that support organizational goals, strengthen stakeholder engagement, and help teams navigate change effectively.
Success in this role requires strong business acumen, sound judgment, and the ability to work independently while influencing across multiple levels of the organization. The Communications Consultant challenges assumptions, provides strategic counsel, recommends effective communication solutions, and helps partners connect communication efforts to measurable business outcomes.
The Team
As the voice of Operations, the Communications team designs and delivers strategic and tactical communications across business areas, channels, and high-impact internal audiences. The team partners closely with leaders, business stakeholders, initiative owners, Change Readiness, Field Readiness, Learning & Development, Change Management, and other enterprise partners. Successful team members demonstrate accountability, agility, inclusiveness, business acumen, sound judgment, continuous improvement, and the ability to turn complexity into clarity. High-performing communicators build trusted relationships, influence outcomes without direct authority, and help leaders and teams navigate change with confidence.
The Impact
In this role, the Consultant helps ensure Operations priorities, initiatives, and changes are clearly understood, communicated, and adopted across the organization.
Strategic Consulting & Partnership
Advise leaders, business partners, and project teams on communication objectives, audiences, timing, channels, risks, and outcomes.
Translate business priorities into clear, actionable messaging that enhances the employee experience.
Build alignment and influence decisions across stakeholders.
Executive Communications
Develop executive-ready communications, including talking points, presentations, leadership messages, FAQs, stakeholder updates, and town hall materials.
Support leaders in communicating priorities, decisions, progress, and organizational changes.
Communication Strategy & Planning
Create communication strategies and plans for business initiatives, operational priorities, and change efforts.
Manage communication calendars and coordinate messaging to optimize timing, relevance, and audience impact.
Change Communications & Readiness
Partner with change management, readiness, project, and business teams to support successful change adoption.
Develop communications that drive awareness, understanding, engagement, and reinforcement.
Content Development & Channel Effectiveness
Create high-quality content across multiple channels, including email, intranet, presentations, FAQs, guides, videos, collaboration platforms, and town halls.
Recommend effective channel strategies based on audience needs, urgency, and complexity.
Governance, Quality & Measurement
Ensure communications align with brand, tone, accessibility, confidentiality, and quality standards.
Use engagement metrics and feedback to continuously improve communication effectiveness and audience experience.
Future-Ready Communications
Leverage AI-enabled tools and emerging communication practices to enhance efficiency, personalization, insights, and overall communication impact.
The Minimum Qualifications
Bachelor's degree.
8+ years of experience in communications, employee communications, internal communications, change communications, public relations, marketing communications, or a related communications field.
2+ years of experience developing and executing communication strategies, communication plans, and content to support complex business initiatives, organizational priorities, operational changes, or transformation efforts.
The Ideal Qualifications
Experience advising senior leaders or business leaders on communication strategy, executive messaging, stakeholder engagement, organizational communications, or change initiatives.
Experience developing executive communications, leadership messages, talking points, presentations, town hall materials, FAQs, or leader cascade materials.
Experience supporting organizational change through strategic communications, stakeholder engagement, readiness planning, or adoption support.
Knowledge of change management principles, methodologies, and tools; Prosci certification or equivalent change management certification preferred.
Strong business acumen and ability to connect communication strategies to business objectives, operational priorities, and measurable outcomes.
Experience using data, metrics, feedback, and insights to influence communication decisions and improve effectiveness.
Strong executive presence, facilitation skills, consulting skills, relationship management, and comfort navigating ambiguity.
Familiarity with Microsoft 365 collaboration and communication tools, such as Teams, SharePoint, Viva Amplify, PowerPoint, Outlook, or similar platforms.
Experience leveraging AI-enabled tools to improve communication productivity, quality, personalization, or analysis.
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
A collaborative environment where perspectives are welcomed
Access to learning, development, and internal networks that support continuous growth and skill-building over time
Employee-led communities and forums that foster connection, learning, and inclusion across the organization
A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset
#LI-RS1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $115,900-$152,100
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Candy
Marketing Consultant
Atsam
Head of Advisor/Client Experience & Business Excellence
Erica
Head of Procurement
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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