Mutual Opportunities
Director of Adminstration
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
Director of Administration
MassMutual Federal Credit Union
Full-Time
Springfield, MA
The Opportunity
As the Director of Administration of MassMutual Federal Credit Union (MMFCU), you will be a valued member of a supportive, diverse, and skilled team. All MMFCU team members are committed to delivering a consistent and memorable experience to our members and potential members. You will be responsible for supporting the CEO and the senior management team in executing the strategic goals and objectives of the credit union. You will also act as a liaison between the CEO and the board of directors, the staff, and the external stakeholders and oversee the coordination and communication of the credit union's projects and initiatives across different departments and functions.
The Team
The executive team is made up of the CEO, CFO, COO and CLO. Reporting directly to the CEO, you will be expected to work cross-functionally and collaboratively with all business units within the organization.
The Impact
The following duties for this position are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned:
Assist the CEO in managing the daily operations and administration of the credit union.
Prepare and review reports, presentations, and documents for the CEO and the board of directors.
Monitor the implementation of the credit union's strategic plan and annual goals.
Ensure alignment and collaboration among the senior management team and the staff.
Manage and resolve issues and conflicts that arise within or across the credit union's departments and functions.
Organize meetings, workshops, and events involving the CEO, the senior management team and the board.
Help maintain relationships with the credit union's key stakeholders, such as members, regulators, vendors, and community partners.
Conduct research and analysis on the credit union's performance, industry trends, best practices, and emerging opportunities.
Act as an internal liaison to the human resources department on matters related to recruitment, performance evaluation, compensation, and benefits of the credit union's staff.
Help facilitate initiatives to enhance employee engagement, retention, and professional development.
Ensure compliance with employment laws and regulations, and manage risk related to HR practices.
Administer compensation and benefits programs in partnership with finance and external providers.
Serve as a trusted advisor to leadership on organizational structure, culture, and talent strategy.
Coordinate with the board of directors, the senior management team, and external auditors on strategic planning, financial analysis, and reporting.
Be fully committed to the organization’s values of practicing positivity, being proactive & progressive, cultivating collaboration, growing & guiding, and being adaptable & resourceful.
Minimum Qualifications
Bachelor’s degree in business or a related field.
2+ years of experience communicating withexecutive leadership, board of directors or similar stakeholders.
Preferred Qualifications
5+ years of experience in a leadership role in a credit union or other financial institution.
Knowledge of credit union principles, practices, and regulations.
Strong leadership, communication, and interpersonal skills.
Experience in human resources management, including employee relations, training, performance evaluation, and compliance.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Familiarity with credit union system terminology and acronyms.
What to Expect as Part of MassMutual and the Team
Regular meetings with the CEO and Executive Team
Focused one-on-one meetings with your manager
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
Employment is contingent upon successfully passing a credit check.
#LI-FT1
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $88,900.00-$112,000.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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