Mutual Opportunities
Field Compensation Specialist
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!
Overview
To meet our customers' needs, our customer service team leverages process improvements, data, and technology solutions. We have transformed our operating model to realize our vision of delivering personalized and exceptional experiences when they matter most.
In our customer service roles, you'll receive a competitive base salary and be eligible for a performance-based bonus. We prioritize work-life balance, with structured days that ensure when you're done with work, you're truly done. Our call center operates Monday through Friday, giving you your weekends free. From your first day of employment, you'll have access to a comprehensive benefits package (if scheduled for 20+ hours per week), which includes health, life, and retirement plans, along with additional perks to support your well-being.
“MassMutual customer care teams do so much more than customer service. Our teams help our policyowners safeguard themselves and their loved ones, whether that’s through taking a loan to pay for their children’s college tuition, administering an annuity to support their retirement, calling in a disability claim to support their families while they recover, or filing a claim whose proceeds help keep a grieving family together. We’re the compassionate voice on the other end of the call and the team responsible for ensuring funds are delivered quickly. It’s a privilege to help deliver on MassMutual's purpose to help people secure their future and protect the ones they love.”
Job Description
Field Compensation Specialist
MMLIS Compensation
Full-time, Springfield, MA
The Opportunity
As an Expert Field Compensation Specialist, your primary responsibility is to ensure financial advisors are paid accurately and on time while serving as a knowledgeable resource for complex compensation processing, research, and issue resolution.
This role requires strong review and analytical skills to evaluate compensation data, reconcile discrepancies, identify root causes, and independently resolve more complex compensation-related inquiries. It also requires strong critical thinking, advanced Excel skills, attention to detail, sound judgment, and the ability to work through issues that may not follow a standard process.
You will collaborate closely with advisors, vendors, internal business partners and leadership to research questions, validate information, and support accurate compensation outcomes. We are looking for someone who enjoys working with data, solving complex problems, and helping improve consistency and accuracy within day-to-day compensation operations.
The Team
The MMLIS Compensation team manages the day-to-day processing of commissions and responds to compensation-related inquiries from the field and internal business partners. The team’s mission is to ensure the timely and accurate payout of compensation to advisors.
Because broker-dealer initiatives and business changes frequentlyimpact compensation, the team is often involved in operational updates and process changes. Success in this environment requires strong analytical skills, attention to detail, collaboration, and the ability to understand how compensation data, systems, and business decisions connect across departments and partners.
The Impact
In this role, you will:
- Review, analyze, and reconcile compensation data to ensure payments are calculated and processed accurately.
- Use advanced Excel skills to research discrepancies, validate data, identify trends, and support accurate compensation outcomes.
- Independently research and resolve complex compensation-related inquiries by gathering information, analyzing details, and determining the appropriate resolution.
- Identify root causes of recurring compensation issues and share observations that may help improve accuracy, consistency, and efficiency.
- Serve as a knowledgeable resource for teammates and business partners on complex compensation processing questions.
- Collaborate closely with advisors, vendors, and internal partners to resolve compensation issues and provide clear, timely communication.
- Support process improvements by identifying gaps, documenting findings, and recommending practical updates related to compensation workflows.
- Assist with knowledge sharing and guidance for teammates when questions arise on complex or non-routine compensation items.
- Participate in team discussions by sharing data-driven insights, trends, and observations that support better decision-making.
Minimum Qualifications
- 1+ years of advanced Microsoft Excel experience, including Pivot Tables, VLOOKUP/XLOOKUP, and/or experience with data reconciliation, reporting, trend analysis, and working with large datasets.
- 1+ years of professional experience performing analytical, operational, problem-solving, or data-driven work in a business environment.
- Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA.
Ideal Qualifications
- Experience within a broker-dealer, RIA, financial services, compensation, commissions, payroll, accounting, or other regulated operational environment.
- Experience reviewing, reconciling, and validating compensation, payment, or financial data.
- Demonstrated ability to serve as a resource for peers or business partners on complex processing or research items.
- Proven ability to analyze complex situations, identify root causes, and recommend practical solutions.
- Ability to identify trends, process gaps, and opportunities for improved accuracy or consistency through data analysis and critical thinking.
- Strong organizational skills with the ability to manage competing priorities and deadlines in a fast-paced environment.
- Action-oriented mindset with the ability to take ownership of issues and drive resolution through completion.
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
A collaborative environment where perspectives are welcomed
Access to learning, development, and internal networks that support continuous growth and skill-building over time
Employee-led communities and forums that foster connection, learning, and inclusion across the organization
A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset
#LI-JF1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $57,000-$71,800
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Candy
Marketing Consultant
Atsam
Head of Advisor/Client Experience & Business Excellence
Erica
Head of Procurement
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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