Mutual Opportunities
Field Technology Experience Delivery Manager
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity
As a Field Technology Experience Delivery Manager, you’ll have an opportunity to use your business and technology experience to support our Brand, Product and Affiliated Distribution strategy. You will be responsible for overseeing multiple projects that enable new tool implementations designed to increase business value to our Field Leadership and Distribution partners. You will work with cross-functional teams to help identify improvements in field technology solutions. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, a dedication to being inclusive, having strong business acumen, and will show courage, even in the most difficult situations. We also highly value strong communication skills, intellectual curiosity, proactivity, resilience, and self-awareness.
The Team
As part of Brand, Product and Affiliated Distribution, the Distribution Platforms, Readiness and Strategy organization is responsible for driving strategy and execution related to technology, reporting, readiness and change management to support MassMutual’s wealth, product, marketing and career distribution organizations. Within our organization we place a premium on our creating a diverse and inclusive team, aligning priorities with key markets and distribution channels, while nurturing partnerships with key stakeholders based on transparency and accountability.
The Impact:
Oversee multiple complex projects from initiation to completion, ensuring they are completed on time, within scope, and within budget.
Collaborate with cross-functional teams to ensure alignment and clear communication of project goals and progress.
Serve as a Subject Matter Expert for business stakeholders and project teams.
Partner with the field agencies Practice Development Specialists (PDS) team to drive technology adoption.
Identify opportunities to leverage the PDS team in supporting new tools and technology rollouts and updates.
Work with home office business leads to help translate business needs and requirements in support of building business cases for new tools and technology investments.
Work closely with the Enterprise Technology Experience (ETX) division and vendors to understand technology capabilities.
Partner with delivery teams to ensure solutions are well executed and supported.
The Minimum Qualifications
Bachelor’s degree
7+ years of experience working in financial services project management including technology and business strategy.
5+ years of experience with protection and wealth distribution technology platforms
The Ideal Qualifications
Ability to balance multiple priorities and manage time effectively.
Strong analytical skills with an understanding of how to interpret business needs and translate into technology and operational requirements.
Experience presenting to technical and non-technical audiences and at different levels of management, tailoring the message to fit the audience.
Demonstrated ability to work independently & prioritize multiple objectives in a rapidly changing environment, ensuring delivery of a quality product.
Willingness to travel to field agencies as needed
Proven ability to build strong relationships, lead without direct authority, collaborate across teams, and communicate with others both verbally and in writing.
Experience leading Projects/Programs from initiation through implementation; managing timelines, resource needs, and risk mitigation
Strong ability to synthesize information.
Proven analytical skills and demonstrated ability to make data-driven decisions.
Proven ability to develop and implement creative solutions to meet business needs.
Experience with challenging the status quo.
Experience as Business Lead for programs involving process design, product implementation, and system upgrades/conversions.
What to Expect as Part of MassMutual and the Team
Regular meetings with the Advisor and Client Technology team.
Focused one-on-one meetings with your manager.
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups.
Access to learning content on Degreed and other informational platforms.
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits.
#LI-JA1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $121,800-$159,800
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
New Job Openings
Sign up for job alerts
Don't see what you're looking for? Sign up for job alerts and we'll notify you when jobs become available.
Job recruiter fraud is a scam by impostors posing as recruiters or representatives of a company promoting fake job opportunities to job seekers.
MassMutual will never ask job candidates to pay any kind of fee, make cash or check advancements, cash checks or make an investment in any product or service or provide information such as credit card numbers or banking PIN numbers as part of our hiring process.
If you are contacted by anyone asking for information outlined above, it is likely fraudulent. If you have any concerns about the veracity of a request, please contact us to verify its legitimacy.
Share This Job