Fund Operations Specialist

The Opportunity

As aFund Operations Specialist, you’ll play an important role in making sure our investment products are priced accurately each day. If you enjoy working with data, following clear processes, and collaborating with others, this role offers a great introduction to investment operations within financial services. In this role, you’ll work with external pricing vendors and fund companies to receive daily pricing information, review that data for accuracy, and ensure it’s shared correctly with internal systems and teams. You’ll also help compare pricing trends over time and support the team with special projects, system testing, or coverage for other team members as needed.  You’ll report to theDirector of Fund Operations and work closely with teammates, internal technology partners, and external vendors. Success in this role comes from being detail‑oriented, organized, comfortable juggling multiple tasks, and committed to meeting daily deadlines.

The Team

TheValuation Team is responsible for calculating the daily value of the investment options offered through our Variable Life and Variable Annuity products. In simple terms, the team ensures that investment values are accurate and ready on time so the business can operate smoothly. The team is small and collaborative, made up of three Valuation Specialists. Together, they price approximately 5,000 investment accounts each day, working with outside vendors and fund companies to gather the necessary data.

The Impact

This role plays a critical role in ensuring the accuracy, integrity, and timeliness of daily investment valuations that support MassMutual’s Variable Life and Variable Annuity products. By validating complex pricing data, resolving discrepancies, and partnering across teams and external fund companies, the Fund Operations Specialist helps protect financial accuracy, regulatory compliance, and operational confidence across the organization. Responsibilities will include, but not be limited to the following:

Key Impacts & Contributions

• Import and validate daily investment pricing data—including NAVs, accrual rates, dividend rates, and capital gain rates—using MassMutual proprietary systems to ensure accurate valuation of investment accounts.
• Identify, evaluate, and resolve pricing or dividend discrepancies by analyzing conflicts and following established escalation and resolution procedures.
• Use benchmarks and reporting tools to validate calculated prices, investigate variances, and ensure data integrity before downstream distribution.
• Maintain thorough and accurate documentation in accordance with procedures, including support for exception handling and audit readiness.
• Partner closely with IT and cross‑functional teams to troubleshoot and resolve processing or system issues that impact valuation workflows.
• Provide valuation-related metrics and data as assigned to drive support to other Investment teams and assist in continuous improvement.
• Conduct daily separate account related general ledger reconciliations and participate in resolving variances.
• Support internal and external audits by responding to regulatory data requests and participating in process walk‑throughs as needed.
• Build and maintain strong working relationships with external fund companies to support accurate data delivery and alignment with industry standards.
• Contribute to project work by supporting user acceptance testing (UAT) and system enhancements under direction.

The Minimum Qualifications

• High School Diploma or equivalent
• 1+ year's operational work experience and/or reviewing items for accuracy
• 1+ year's customer service experience/working with internal or external customers
• 1+ years’ experience with Microsoft Office
• Must be able to work the following schedule: 12:30PM - 9:00PM (Monday-Friday) Eligible for a 10% pay differential based on assignment to the shift
• Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA

The Ideal Qualifications

• Bachelor’s degree
• 2+ years’ experience in the financial services industry
• 1+ years' experience with manipulating / analyzing data sets
• Excellent analytical skills
• Proven attention to detail
• Strong communication, both written and verbal
• Active listening skills with an emphasis on customer service
• Proven ability to follow general instructions and procedures

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MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

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