Mutual Opportunities
Head of Business Data Strategy & Business Technology
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity
Do you want to be part of a team that encourages your growth, supports your ambitions and makes it a priority for you to reach your goals? Is helping people part of who you are? At MassMutual, we help millions of people find financial freedom, offer financial protection and plan for the future. We do this by building trust with our customers by being knowledgeable problem solvers and prioritize their needs above all else. We Live Mutual.
The Business Intelligence, Reporting and Analytics team enables Operations and key business partners across MassMutual by providing actionable insight to inform both strategic initiatives and operational decisions. Through industry leading tools, we empower all levels of the organization via analytics, reporting, data management, visualization and business technology, to name a few areas. In short, we consult with leaders on business intelligence needs and represent it in ‘business speak’ with powerful visualizations to enable advisor centricity, business performance and align associate activity metrics. On any given day, this could mean sourcing and structuring internal data, integrating third party data, deriving analytical insight, creating leading/lagging indicators or guiding data literacy to engage users in data driven decisioning across their teams. We are businesspeople first, but we understand technology, coding, modeling and bring that together so we can guide functional strategy with analytics.
If this sounds like a fit, we’re looking to hire a Head Business Data Strategy and Business Technology for Business Intelligence, Reporting and Analytics.
The Team
Sitting within Business Intelligence, Reporting and Analytics (BIRA), we are seeking a highly experienced leader and systems thinker who can build a comprehensive data and business technology program enabling MassMutual’s Operations strategy. You are a business-focused leader who understands how to partner with enterprise technology to transform data into actionable insight. You have extensive knowledge on the lifecycle of Operations data from structure and design to associate and leader consumption to how it can be strategically leveraged by clients and advisors. The ideal candidate is passionate about unlocking business value through data and can bridge technical capabilities with business needs.
The Impact:
Specifically, you will lead existing and develop new functions on data strategy, data stewardship, CRM system data design with a focus on creating scalable, sustainable approaches to our data ecosystem. This role covers all of Operations (10+ functional areas) representing 2000+ associates and all internal clients who consumes Operations data at varying levels.
- Develop and refine a comprehensive, modernized data strategy that aligns with business priorities and supports long-term scalability, efficiency, and value realization. Leading a team of ~15 people (data engineers, data stewards, and business technologists) this role is responsible for building an integrated, automated, insight-driven data ecosystem to enable BIRA, the broader Operations organization, and all who consume Operations data inside and outside of MassMutual.
- Define and implement Operations data governance frameworks, including data stewardship models, ownership structures, and quality standards.
- Align with BIRA leaders to drive strategic roadmap on business use cases for the next generation of Operations data and analytics while managing business as usual. Anticipates future data needs and proactively advises on opportunities to leverage new data (both internally and third party) that could empower leaders with better actionable intelligence.
- Partner with ETX and other enterprise stakeholders to influence data architecture decisions that promote structural consistency and reuse, including acting as Operations centralized contact of how BIRA data is prioritized for enterprise data warehouse.
- In partnership with other BIRA leaders, establish clear definitions and processes for KPIs, metrics, and data sources to ensure consistency and trust and enable self-service analytics with curated, governed data assets and education on data best practices.
- Identify opportunities to streamline data tools and platforms in partnership with ETX and business stakeholders. Leads strategic development of BIRA-owned business web assets including the technical design of centralized team landing page.
- Serve as a strategic advisor to business and technical teams, bringing a data lens to both operational and strategic initiatives.
- Equally comfortable defining and driving initiatives as you are ‘getting hands dirty’ in the underlying data.
The Minimum Qualifications
- 10+ years’ experience in enterprise data strategy, systems design, or data leadership within financial services. Strong background in business intelligence, reporting and analytics strategy in a business facing role.
- Demonstrated understanding of how the business captures and consumes data from the lens of both the client and the advisor.
- Proven experience leading and developing teams, enabling change and creating a data centric culture at all levels. Guides team on transformation and execution of competing initiatives, aligning complementary programs for efficiency.
- Proven ability to translate complex data concepts into clear business value and drive organizational adoption.
- Knowledge of financial services products, services and strategy including life insurance, annuities, and B2B advisor-driven distribution.
- Experience with at least two reporting and analytics/CRM tools such as Salesforce.com, PowerBI, Tableau, or SSRS.
- Advanced degree required, such as Masters in Business Administration (MBA), Masters in Analytics, or MS in Engineering.
The Ideal Qualifications
- Excellent communication and influencing skills, particularly non-technical stakeholders with the ability to drive change at all levels of the organization – incumbent must be equally comfortable presenting to senior leaders as entry level associates.
- Previous experience driving business side functional requirements to concept/logical models.
- Previous experience developing data strategy within CRM systems such as Salesforce.com
- Experience leading resources in multiple international geographies and time zones.
- Understanding of the underpinnings on data governance, stewardship, architecture, and reporting frameworks.
- Exposure to data science concepts.
- Project management skills with the ability to develop and execute a strategic roadmap for team.
- A systems thinker with proven knowledge of advanced data concepts including the development of entity relationship models/dimensional modelling, data architecture, process optimization mapping, and developing a single source of truth.
What to Expect as Part of MassMutual and the Team
- Regular meetings with the Business Intelligence, Reporting & Analytics team.
- Focused one-on-one meetings with your manager
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-MC1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $176,400.00-$231,500.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
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