Mutual Opportunities
Head of Key Accounts, Life & DI, MassMutual Strategic Advisors (MMSD)
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
Title: Head of Key Accounts, Life & DI, MassMutual Strategic Advisors (MMSD)
Reports To: Head of Distribution MMSD Life and Disability Insurance
The Opportunity
Are you ready to lead in an environment where innovation, grit, and a client-centered mindset are not just valued—they’re expected? At MassMutual Strategic Distributors (MMSD), our true north is clear: we are driven by the enduring stability of a leading mutual, dedicated to delivering a boutique experience for every client and partner. As a key leader within our fast-growing, entrepreneurial division, you will have the chance to shape the future of our business, disrupt the status quo, and make a lasting impact on the industry.
This is more than a leadership role, it’s an opportunity to build something extraordinary. You’ll join a team that thrives on passion, accountability, and data-driven decision making. You’ll be empowered to challenge conventional thinking, drive meaningful change, and deliver results that matter for our clients, our partners, and our company.
Why We Need You
We’re growing rapidly, and our clients and partners deserve the very best. We need a leader who is ambitious, innovative, and relentless in pursuit of excellence. You will play a pivotal role in driving our strategy forward.
You are someone who:
Brings passion, grit, and determination to every challenge.
Thrives in a fast-paced, dynamic environment and inspires others to do the same.
Holds yourself and your teams accountable to ambitious targets and high standards.
Uses data and analytics to inform decisions, optimize performance, and drive growth.
Puts clients at the center of every decision, ensuring their needs and experiences guide our actions.
Embraces the opportunity to innovate, disrupt, and make a difference within a new organization backed by the strength of a top mutual carrier.
If you’re ready to lead with purpose, drive transformation, and help us deliver on our promise of a boutique, client-centered experience, we want to hear from you
What Success Looks Like
Client-Centered Commitment: Champions a client-first mindset, ensuring every strategy and interaction reflects the enduring stability of a leading mutual and delivers a boutique, personalized experience for every partner and client.
Strategic Account Growth: Drives measurable growth in key account revenue, retention, and satisfaction through innovative strategies and deep relationship management.
Data-Driven Leadership: Leverages analytics and market insights to inform strategy, set clear performance benchmarks, and drive continuous improvement across the key accounts team.
High-Performance Culture: Establishes and sustains a results-oriented environment where expectations are clear, accountability is non-negotiable, and top performance is recognized and rewarded.
Cross-Functional Collaboration: Partners with sales, product, marketing, and operations to deliver seamless solutions and maximize value for clients and the business.
Operational Excellence: Maintains rigorous discipline in account planning, forecasting, and execution, ensuring all activities are aligned with organizational goals.
Market Influence: Expands MMSD’s presence and reputation by cultivating influential relationships with key partners, consistently representing the brand with professionalism and credibility.
Inclusive Team Building: Champions inclusion, ensuring a collaborative environment where all voices are heard and valued.
Executive Communication: Delivers compelling presentations and business cases to internal and external stakeholders, influencing decisions at the highest levels.
Job Responsibilities
Lead, motivate, and mentor a team of key account managers, ensuring they have the necessary resources, guidance, and training to meet their targets.
Define and communicate the team’s goals and objectives, aligned with MMSD’s overall goals and enterprise business strategy.
Foster a high-performance culture, focusing on collaboration, accountability, and continuous improvement.
Work closely with senior leadership to refine strategic direction and ensure alignment with corporate goals.
Build and maintain strong long-term relationships with key decision makers in client organizations.
Develop and execute strategies to drive growth and retention within the Life/DI segments based on tiered key account support models.
Drive the achievement of sales and revenue targets for Life/DI products by leveraging data, market insights, and customer relationships.
Identify new opportunities within existing accounts for cross-selling, product expansion, and ease of doing business. Develop cost-benefit analyses and business cases to evaluate investment decisions.
Utilize financial metrics (VNB, Allowance, PTOI) to drive business cases and decision making.
Oversee the development and execution of business plans to drive sales results and NPS metrics.
Prepare regular reports on account performance, revenue forecasts, and other key metrics to senior leadership.
Partner with peer sales leadership (e.g., national sales manager, sales desk managers) to drive the execution of overall business plans to maximize revenue, profitability, ROI, and customer satisfaction.
Collaborate with internal teams (e.g., product, marketing, operations) to deliver value to customers, increase revenue, streamline business processes, and increase overall net promoter scores.
Ensure that all sales and service activities comply with regulatory and company standards.
Proactively manage risks associated with key accounts, including contractual, operational, and financial risks.
Qualifications
Strong working knowledge of financial services industry and third-party distribution channels.
10+ years’ experience in financial services industry
Strong organizational, detail orientation and relationship management skills are a must for this position
Series 6 and 26 required
Excellent written and verbal communication skills
Negotiation skills
Presentation skills
Comfortable managing in a fluid, fast paced environment
Creativity to innovate, constant desire to learn and improve
Effective leader and team builder
Ability to influence senior leaders and business partners
Ability to manage to budget and measure ROI
Travel required, estimated 40%
Strategic thinking, planning and ability to execute
Bachelor’s degree preferred in related field of study
Ideal Qualifications:
5+ years of life insurance and/or DI key account management or wholesaling industry experience.
3+ years of managing, coaching, and leading others
Base salary range $125K-$175K and Total target compensation range $300-$350K
#LI-LS1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
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