Investment Operations Consultant

The Opportunity

MMLIS Advisory Operations is looking for a highly skilled operational associate who understands the needs of our advisors and their staff.  Strong relationship management skills are critical with advisors, agency leadership, and MMFA leadership to ensure appropriate communication and ease of doing business. As an Inforce Investment Operations Consultant you will focus on strong daily production, particularly in Advisory Maintenance, as well as taking part in strategizing our growth journey through effective project management. In this role, as well as all roles within MassMutual, you will demonstrate accountability, agility, dedication to be inclusive, a strong business acumen, and will show courage in an ever-changing environment. The successful candidate will possess strong communication skills, a passion for learning, leadership traits, and project management skills.

The Team

The MML Investors Services (MMLIS) Advisory Operations team is responsible for executing new and post‑issuance transactions, including account servicing, liquidation requests, and trade‑hold processing for accounts clearing through National Financial Services (NFS). The Advisory Maintenance team is committed to fostering strong, enduring relationships with our partners in the field and within the Home Office by delivering exceptional service and attention to detail. We also promote cross‑training across departments to support the professional growth of our team members and to enhance collaboration with our counterpart operational teams.

The Impact

The successful candidate will deliver meaningful business value by performing a range of account maintenance activities, including the review of advisory new and subsequent account documentation, in‑force account servicing, professional communication with advisors, and the provision of exceptional customer service. The individual will be a role model and mentor, fostering team growth, diversity, and unity. The goal of this position is to provide leadership to a team of 20+ team members focusing on customer service and ease of doing business for our Advisors.

Minimum Qualifications

• 3+ years wealth management/advisory experience

• 2+ years MMLIS and/or RIA and/or broker-dealer experience

• High School Diploma or equivalent

• Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA

The Ideal Qualifications

• College degree preferred or equivalent business experience

• 4+ years RIA and broker-dealer experience

• 1+ year 1:1 coaching/mentoring

• Experience leading with multiple responsibilities

• Strong knowledge of MMLIS internal systems including: Wealthscape, Envestnet, FBSI

• Working knowledge of the securities industry specifically as it relates to back-office processing for advisory accounts

• Strong Microsoft Office background including excel VLOOKUP and Pivot Tables

• Knowledge and understanding of FINRA/SEC rules and regulations preferred

• Knowledge of MMLIS Cashiering, TOA, Account Maintenance and New Business workflows, systems, and concepts

• An understanding of managed account programs and attributes including billing of managed account

• Must be able to communicate effectively and efficiently with advisors, internal and external customers

• Must possess problem solving and analytical skills

• Strong Technical understanding

What to Expect as Part of MassMutual Advisory Operations Team

• Regular meetings with the Team

• Focused one-on-one meetings with your manager

• Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups

• Access to learning content on Degreed and other informational platforms

• Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits

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MassMutual is an equal employment opportunity employer. We welcome all persons to apply.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

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