Mutual Opportunities
MMSD Field Services Consultant
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!
Overview
To meet our customers' needs, our customer service team leverages process improvements, data, and technology solutions. We have transformed our operating model to realize our vision of delivering personalized and exceptional experiences when they matter most.
In our customer service roles, you'll receive a competitive base salary and be eligible for a performance-based bonus. We prioritize work-life balance, with structured days that ensure when you're done with work, you're truly done. Our call center operates Monday through Friday, giving you your weekends free. From your first day of employment, you'll have access to a comprehensive benefits package (if scheduled for 20+ hours per week), which includes health, life, and retirement plans, along with additional perks to support your well-being.
“MassMutual customer care teams do so much more than customer service. Our teams help our policyowners safeguard themselves and their loved ones, whether that’s through taking a loan to pay for their children’s college tuition, administering an annuity to support their retirement, calling in a disability claim to support their families while they recover, or filing a claim whose proceeds help keep a grieving family together. We’re the compassionate voice on the other end of the call and the team responsible for ensuring funds are delivered quickly. It’s a privilege to help deliver on MassMutual's purpose to help people secure their future and protect the ones they love.”
Job Description
MMSD Field Services Consultant
MMSD Advisor Onboarding
Full-time, Springfield, MA
The Opportunity
We’re looking for someone to join our team as an MMSD Field Service Consultant. In this role, you will focus on compensation-related administration, maintenance, communication, and operational support activities that help serve our MMSD distribution relationships, as well as other activities that support the third-party distribution model. This is a great opportunity for someone who enjoys working through complex information, building strong partnerships, and improving processes in a fast-paced environment, and who can be successful through strong judgment, learning agility, and a customer-focused approach.
The Team
MassMutual Strategic Distributors (MMSD) is MassMutual’s dedicated third-party distribution channel, focused on building strong relationships and forging new ones with experienced financial firms and professionals. Within this collaborative environment, the MMSD Field Service Consultant will be part of the MMSD Advisor Onboarding Team and works in close partnership with the Project & Delivery Team, Sales, Advisor Operations, Product, Communications, other internal stakeholders, and external distribution partners.
The Impact:
As an MMSD Field Service Consultant, your responsibilities will include, but will not be limited to, the following:
Develop a strong understanding of MMSD’s third-party distribution hierarchy, including the different entity structures and broker relationships supported across the channel.
Work towards developing expertise in MMSD compensation models, rate structures, and operational workflows to support related administration and service needs.
Act as a liaison with internal business partners to provide compensation-related support for producers and entities across MMSD distribution relationships.
Coordinate efforts with internal business partners to oversee the maintenance, accuracy, organization, and distribution readiness of MMSD compensation schedules and related rate information, including updates needed to support product changes and launches, firm offerings, and business partner access.
Collaborate with internal business partners to successfully coordinate and communicate updates related to your work with impacted internal teams and external distribution partners.
Support projects and initiatives related to your work including testing and implementation activities.
Research, analyze, and resolve questions and issues from internal stakeholders and external distribution partners, including troubleshooting operational concerns and providing clear, timely follow-up.
Use Excel, AI tools, and other technology resources to organize, analyze, and communicate data and insights in support of business needs, large cases, and special projects.
Identify opportunities for continuous improvement and help strengthen processes, documentation, and standards that improve accuracy, efficiency, and service delivery.
As part of this role, you will contribute to the production efforts of the Advisor Onboarding team, no more than 25%, on an as needed basis. This includes onboarding, appointment, background checks, escalations, and board coverage activities.
The Minimum Qualifications
High school diploma
3+ years of insurance industry experience.
2+ years of relationship management or customer-facing experience.
Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA.
The Ideal Qualifications
Bachelor’s degree
3+ Experience supporting compensation administration, schedule maintenance, or commission-related processes in a distribution or financial services environment.
Knowledge of life, disability, annuity, long-term care, hybrid insurance products, or related distribution support processes.
Knowledge of insurance, advisor, broker-dealer, or external distribution compensation structures and related operational processes.
Experience supporting testing, implementation readiness, or business requirements for system or product changes.
Comfort working across teams such as Sales, Operations, Communications, Product, and Delivery to support shared outcomes.
Demonstrated process improvement mindset, including identifying opportunities to improve documentation, workflows, and service delivery.
Experience creating polished reporting tools, reference materials, or job aids to support business partners and end users.
Strong analytical skills and attention to detail, with the ability to maintain accuracy across complex information, including mathematical calculations.
Strong written and verbal communication skills, including the ability to explain complex concepts in a clear and accessible manner.
Demonstrated ability to manage multiple priorities, work with urgency, and meet deadlines in a fast-paced environment.
Customer service mindset with the ability to build effective working relationships across internal teams and external distribution partners.
High degrees of ownership, initiative, and accountability.
Ability to work independently, navigate ambiguity, and proactively seek answers and solutions.
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
A collaborative environment where perspectives are welcomed
Access to learning, development, and internal networks that support continuous growth and skill-building over time
Employee-led communities and forums that foster connection, learning, and inclusion across the organization
A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset
#LI-JF1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $62,600-$82,100
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Candy
Marketing Consultant
Atsam
Head of Advisor/Client Experience & Business Excellence
Erica
Head of Procurement
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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