Mutual Opportunities
Product Owner
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity
As the Product Owner you will create the strategy, determine the business goals, formulate scope and develop a roadmap for the implementation of the Salesforce customer relationship management (CRM) platform and other large-scale strategic MassMutual initiatives intended to transform how we deliver service to our advisors and customers for years ahead.
In this role, you will partner with all levels of leadership and cross-enterprise parties (e.g. Operational areas, MMLIS, ETX, Legal, Compliance, Human Resources, etc.) on the execution of the advisor and customer engagement strategy.
The Team
As a key member of the Shared Services & Enablement Team—a highly collaborative group that drives engagement strategy across the enterprise—the Product Owner will shape the long‑term vision for how MassMutual equips its advisors and delivers service to customers. This role blends strategic thinking, cross‑functional leadership, product planning, and operational alignment to ensure that large‑scale initiatives deliver meaningful, future‑ready capabilities that elevate the overall service experience.
The Impact
This role defines and prioritizes product features that meet current and future customer and advisor needs. It partners across business areas—Operations, ETX, vendors, and subject matter experts—to deliver tools that optimize technology, improve service interactions, and drive business value. The position leads prioritization, scope, and timing of Salesforce deliverables; develops business requirements aligned to strategic outcomes; removes obstacles; evaluates risks; and makes key decisions that guide project direction and timelines. It also ensures each business area is operationally ready for transitions with minimal service impact.
Success in this role requires strong project leadership, data analysis, business knowledge, agility, resilience, and consistent stakeholder communication to maintain transparency on strategy, status, decisions, and challenges throughout the multi phase effort.
The Minimum Qualifications
- Bachelor’s degree or 10+ years equivalent work experience in business consulting or project management in lieu of degree
- 8+ years in a leadership, business consultant, or project management role, having demonstrated strong leadership skill
The Ideal Qualifications
- Experience in working with various project delivery models (agile, waterfall, hybrid)
- Experience with Salesforce or other enterprise CRM platforms
- Strong data analysis with experience managing complex and multiple data resources
- Able to provide insight and recommendations based on data analysis
- Financial acumen with experience in tracking and reporting benefit realization
- Knowledge of systems, processes and workflows within operations
- Excellent project management skills
- Proficient in Excel and PowerPoint
- Excellent written and verbal communication skills, including the ability to effectively present complex information clearly
- Extremely organized, detail-oriented individual, who is capable of self-managing and multi-tasking in a fast-paced, demanding environment.
- Ability to work independently with minimal direction and potential ambiguous situations
- Demonstrated ability to adapt to changing business priorities and a strong work ethic
- Ability to think strategically/big picture and understand how the pieces fit
- Ability to successfully manage work with current and sometimes competing priorities
- Ability to collaborate across diverse teams and organizations and influence outcomes.
What to Expect as Part of MassMutual and the Team
- Regular meetings with the Shared Services & Enablement Team
- Focused one-on-one meetings with your manager
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-JA1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $134,400-$176,400
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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