Mutual Opportunities
PRT Business Consultant
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
Overview:
We are seeking a dynamic and strategic leader to fuel operational excellence in the PRT Operations organization, lead critical initiatives including our platform replacement, and align operations capabilities with enterprise goals. As a key member of the management team, you will shape short- and long-term strategies, foster a culture of continuous improvement, and drive results.
The Impact
- Serve as the business owner for the Admin Conversion Project, driving successful execution and stakeholder engagement.
- Analyze and report on operational effectiveness, capacity utilization, and costs to inform strategic decisions.
- Enhance and deliver operational reporting and performance metrics to support transparency and accountability.
- Champion a culture of strong customer service, innovation, continuous improvement, and change management across the organization.
- Identify and lead opportunities to leverage AI, Robotics, Global Business Services, and Process Automation to optimize operations.
- Manage multiple concurrent projects, ensuring timely delivery within scope and budget.
- Develop and implement departmental policies, procedures, and programs in compliance with company and regulatory standards.
- Collaborate cross-functionally to address complex business challenges
- Apply project management best practices to ensure successful planning, execution, and delivery of initiatives.
Minimum Qualifications:
- High School Diploma/GED/HiSET
- 3+ years’ experience in Defined Benefit and/or Pension Risk Transfer
Preferred Qualifications:
- Bachelor’s, advanced degree or relevant certifications preferred
- Analysis and reporting of operational effectiveness, capacity utilization, and operating cost effectiveness
- Enhance and deliver operational reporting metrics
- Drive culture of change and continuous improvement
- Identify and lead opportunities to optimize AI, Robotics, Global Business Services, and Process Automation
- Address complex business goals that may have enterprise impacts
- Manage concurrent projects
- Accountable to manage and monitor project tasks and controls during project planning and delivery activities to be on time and budget
- Work with a high degree of autonomy and apply knowledge, skills, tools and techniques to project deliverables, processes, communications and presentation
- Proven leadership experience in business analysis, operations, or related fields.
- Strong project management skills with the ability to manage multiple priorities.
- Work with a high degree of autonomy and apply knowledge, skills, tools and techniques to project deliverables, processes, communications and presentations
- Demonstrated success in driving process improvements and operational efficiencies.
- Knowledge of emerging trends in AI and data analytics is highly desirable.
- Excellent communication, analytical, and stakeholder management skills.
What to Expect as Part of MassMutual and the PRT Team
- Regular meetings with the Pension Risk Transfer team
- Focused one-on-one meetings with your manager
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
#LI-JA1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $121,800.00-$159,800.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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