Mutual Opportunities
QA Test Manager
Springfield, Massachusetts; Boston, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity
This role will support Quality Assurance for Payment Modernization within the Payments & Disbursements organization. This position has overall accountability for highly complex project or program level Quality Assurance (QA) planning, execution and communication of concurrent test projects that require a coordinated release or multiple projects aligned to a domain. Ensures resources are deployed effectively across multiple projects. Identifies and manages functional, performance and automation testing as well as other key skill sets when planning for resource demand. Supports management with ongoing resource planning based on program / project progress and skills required. Reviews test scope and demand with project managers and test managers prior to engaging resources. Ensures established processes are consistent across the portfolio. During QA planning and test execution, collaborates with all participants including vendor teams to establish QA processes and status reporting. Drives business user acceptance testing (UAT) to enable sign-off from key stakeholders and project sponsors. Measures and predicts QA risks for the organization and recommends solutions.
The Team
Our ideal QA Test Manager candidate is a combination of project manager and test lead. You are team-oriented, possess excellent communication skills, and have previously led a mix of on-site and offshore testers in both agile and waterfall settings. You are extremely comfortable coordinating test activities across multiple teams with complex test data. You are detail oriented, and incredibly organized. Additionally, you posses testing experience on web, mobile and mainframe platforms and will be a champion not only for existing testing patterns, but also moving teams towards “shift testing to the left” and automating testing to the fullest extent possible. You’re also team-oriented and take a collaborative approach to working with others.
The Impact - Key Responsibilities:
- Coordinate with the Test Teams: Manage the test teams across all impacted applications by assigning tasks, setting priorities, and monitoring progress.
- Review Software Requirements: Review software requirements and develop test plans to ensure the application performs as expected.
- Developing Test Strategies: Devise comprehensive test strategies outlining the overall approach to testing the software application. This includes defining objectives, scope, test levels, test techniques, and resources required for the testing process.
- Creating Test Plans: Prepares detailed test plans that outline test objectives, schedules, deliverables, test environment setup, and resource allocation. This serves as a blueprint for the testing activities and ensures a structured approach.
- Reviewing Test Artifacts: Review test artifacts, such as test cases, test scripts, and test data, to ensure their quality, consistency, and adherence to the test strategy and plan.
- Reporting Test Results: Consolidate and analyze findings and prepare comprehensive test reports. These reports highlight defects found, their severity, and the overall quality of the software application.
- Tracking Defects and Ensuring Resolution: Tracks and manages defect resolution using a defect tracking system, working with developers to resolve defects promptly.
- Evaluating and Improving the Testing Process: Assess the effectiveness of the testing process, identify areas for improvement, and implement changes to enhance the quality and efficiency of the Payments & Disbursements testing activities.
The Minimum Qualifications
- Bachelors degree
- 4+ years of QA test management or test lead experience
- 2+ years of experience with mobile & web middleware design, development, and testing processes, tools and methodologies, including understanding and practical knowledge of backend integration
- 2+ years of hands-on experience working with multiple teams on a coordinated release timeline
- 2+ years of experience with the Agile Software Development Life Cycle
The Ideal Qualifications
- 5+ years of experience in any of the fields of life, annuity, or disability insurance
- Knowledge of incoming payment processing and systems
- Knowledge of insurance products, regulations, underwriting, claims processes
- Ability to influence peers, leaders and business customers
- Skilled in problem solving and technical analysis
- Strong organizational skills and attention to detail
- Effective relationship building skills
- Excellent written and verbal communication skills
- Seasoned individual capable of handling broad scope projects that have short to long-term focus
#LI-SC1
MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $115,900.00-$152,100.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
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