Mutual Opportunities
Relationship Manager
Springfield, Massachusetts; Boston, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
Relationship Manager - Client Experience and Service, MMSD
Full-Time, Boston or Springfield Office (Hybrid)
The Opportunity
MassMutual Strategic Distributors is looking for a motivated insurance professional who ispassionate about delivering excellent service experiences and building relationships to outperform our competitors in the third-party distribution market.
The Team
MassMutual Strategic Distributors (MMSD) is MassMutual’s dedicated, third-party distribution channel focused on building strong relationships and forging new ones with experienced financial firms and professionals. With a diverse and relevant portfolio, including whole life insurance, disability income insurance, fixed and variable annuities, and hybrid life/long-term care insurance, MMSD is partnering with hundreds of financial firms to meet customers where they are with the financial solutions they need.
The Impact:
A Relationship Manager supporting the Annuity line of business will be an integral member of a talented team of professionalsfinding expedient solutions to service challenges and fulfilling the business needs of our valued third party/independent distributors. The partnership provided through this role will set MassMutual Strategic Distributors apart from our competitors and help to drive more business to our third-party channel.
Key Responsibilities Include but not limited to:
Establish and grow relationships with internal and external partners. Participate in business operational meetings and events, learning the unique operational models of our distribution partners.
Manage day-to-day operational activities of our distribution partners through the delivery of tailored, concierge level service on incoming requests.
Collaboratively work with internal partners across sales and operations to support business development and ease of doing business for our strategic distribution partners, advocating for the customer experience.
Drive to resolution all firm back-office, wholesaler, and key account manager escalated service issuesindependently and with the support of the team.
Identify opportunities to improve internal and external processes to mitigate escalated service issues, partnering with key stakeholders to drive positive change and outcomes.
Leverage available technology and data to support and apply basic analysis techniques to support decision-making and identify trends or risks within assigned responsibilities.
Produce and distribute daily, weekly and/or monthly reports related to our distribution partners’ business.
Demonstrate agility and flexibility to work on or support special projects as needed.
Other duties as assigned
The Minimum Qualifications:
3+ years of relationship management, or comparable concierge level client services experience
2+ years of insurance, or financial industry experience
Estimated travel 10%: ability to travel to firms which can be located anywhere in the country
The Ideal Qualifications:
Bachelor's degree in business/finance or related field of study, or equivalent work experience
Working knowledge of life, disability, annuity, LTC, or hybrid insurance products
1+ year of experience with 3rd Party distribution
What to Expect as Part of MassMutual and the Team
Regular meetings with the Third Party & New Markets Manager
Focused one-on-one meetings with your manager
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
LI-RS1
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $67,400.00-$88,400.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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