Mutual Opportunities
ServiceNow Developer - IT Service Management
Springfield, Massachusetts; Boston, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
(ServiceNow Developer - IT Service Management, EIS -- Platform Engineering & Ops, Enterprise Technology & Experience)
(Full-Time, Springfield Hybrid)
The Opportunity
We are seeking a skilled ServiceNow Developer to join our IT Service Management (ITSM) team. The ideal candidate will be responsible for scripting, coding, and configuring the ServiceNow platform to meet project deliverables and evolving business requirements.
The Team
This role supports and collaborates with multiple disciplines within the ITSM space (Incident, problem, change, configuration management and IT asset management). These functions are reliant of the ServiceNow modules related to their disciplines and require.
The Impact:
- Script and code within the ServiceNow platform to achieve project goals.
- Rewrite and adapt code to align with changing business needs.
- Handle core system configuration and day-to-day user requests and incidents.
- Configure core ServiceNow modules including Service Catalog, ITSM, Asset, Integration Hub, CMDB Discovery, and Service Mapping.
- Experience implementing and maintaining service graph connectors
- Leverage Flow Designer to enhance the service catalog and transition from workflows.
- Provide technical guidance on existing workflows for streamlining and efficiency improvement.
- Manage the upgrade cycle of ServiceNow, including testing with the Automated Test Framework.
- Maintain up-to-date knowledge of ServiceNow products, version upgrades, enhancements, and new features.
- Develop solutions to a variety of moderately complex problems.
- Contribute to the completion of organizational projects and goals.
- Ensuring solutions documentation is accurate and up to date, and developing test plans and keeping standard operations procedures updated.
The Minimum Qualifications
- Bachelor’s Degree
- 5+ years configurating and troubleshooting technical ServiceNow solutions
- 1+ years of experience with JavaScript, ideally with the ServiceNow platform.
- 1+ years of experience with web service protocols like SOAP, REST, JSON or Kafka.
The Ideal Qualifications
- Proven experience in configuring and managing ServiceNow modules.
- Strong scripting and coding skills within the ServiceNow platform.
- Ability to adapt code to meet changing business requirements.
- Knowledge of Flow Designer and Automated Test Framework. Strong working knowledge of ITAM ITSM and CMDB solutions designs and functions
- Problem-solving skills with a focus on efficiency and streamlining.
- Ability to provide technical guidance to team members and stakeholders
- Ability to manage system upgrades and maintain ongoing knowledge of ServiceNow enhancements.
- ServiceNow Application Developer Certification
What to Expect as Part of MassMutual and the Team
- Regular collaboration with the Platform Engineering & Ops
- Focused one-on-one time with your manager
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
- Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-RK1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $99,800-$131,000
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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