Mutual Opportunities
Strategic Executive Communications Consultant, Operations Strategy
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
Role: Strategic Executive Communications Consultant, Operations Strategy
Location: Springfield (hybrid)
The Opportunity
At MassMutual, the Strategic Executive Communications Consultant plays a critical role in shaping how Operations strategy is understood, communicated, and executed. This role partners closely with senior leaders to translate complex business priorities into clear, compelling narratives that drive alignment, engagement, and action. As a trusted advisor to leadership, the consultant ensures strategic priorities are consistently communicated across Operations while strengthening connections with field partners and reinforcing the impact of Operations on advisors, customers, and the business.
This role combines strategic thinking, executive communications, stakeholder influence, change management, and business acumen to advance organizational priorities and drive measurable outcomes.
The Team
The Operations Implementation Support, Readiness & Communication team partners across Operations to execute critical initiatives, prepare employees for change, and improve delivery outcomes. The team combines business, technology, readiness, and communications expertise to keep advisors and customers at the center of execution ensuring the successful execution of strategic goals.
Key Responsibilities but not limited to:
- Serve as a trusted strategic advisor to the Senior Leadership Team (SLT) and their directs, consulting on how Operations and organization level strategy are articulated and reinforced
- Influence how leaders communicate strategy, priorities, performance, and outcomes—ensuring clarity, consistency, and impact across all forums and audiences
- Establish cohesive storytelling frameworks and communication approaches
- Define and develop executive-level narratives, storylines, and presentations
- Identify and proactively address gaps in alignment or understanding
- Translate complex business strategies into clear, cohesive, and compelling narratives that drive engagement and informed decision-making
- Partner with SLT and their directs to shape and document strategies, translating priorities into actionable plans, narrative frameworks, and communication approaches
- Ensure consistent visibility into priorities and progress across leadership and teams
- Drive alignment across Communications, Change, and Readiness teams to ensure cohesive execution
- Influence alignment across stakeholders to drive consistency across Operations
- Build a deep understanding of the business to facilitate tactical & strategic consultation and the development of strategic narratives at the organizational or project level
- Partner with field readiness and field communications to develop a clear, consistent & trusted Operations voice to the field, ensuring field-facing narratives connect strategy to advisor and customer impact
- Lead and support Operations engagement for field conferences NBC community, fly-ins, firm visits (Coordinate and review topics and materials/Identify and support presenters)
The Minimum Qualifications
- Bachelor’s degree
- 7+ years of experience in strategic business strategy, Strategic communications, change management, readiness, operations, or a related Strategic transformation experience.
- 5+ years of experience developing executive-level presentations, advising senior leaders, and translating complex business priorities into clear, actionable strategies, compelling narratives, and communication plans.
The Ideal Qualifications
- Understanding of change management, readiness, communications strategy, and adoption measurement.
- Familiarity with methodologies such as ADKAR, Kotter, Lean, Agile, continuous improvement, or business transformation practices.
- Ability to identify root causes, anticipate resistance, synthesize insights, and develop mitigation strategies.
- Experience using data, feedback, and emerging tools — including generative AI — to improve communication effectiveness, adoption, personalization, and efficiency.
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
A collaborative environment where perspectives are welcomed
Access to learning, development, and internal networks that support continuous growth and skill-building over time
Employee-led communities and forums that foster connection, learning, and inclusion across the organization
A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset
#LI-RS1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $128,000-$168,000
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Candy
Marketing Consultant
Atsam
Head of Advisor/Client Experience & Business Excellence
Erica
Head of Procurement
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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