Mutual Opportunities
Strategic Operations Consultant
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity
We are seeking a highly organized, proactive, and detail-oriented Strategic Operations Consultant to support the Head of Operations Strategy, Insights & Performance Optimization. This role functions as a central point of coordination across leadership strategic priorities, executive level materials, and key operational deliverables. The ideal candidate is highly organized and excels at managing multiple work efforts and competing priorities, synthesizing information for executive audiences, and ensuring alignment across stakeholders both within and outside of Operations.
The Team
Operations Strategy Insights & Performance Optimization (SIPO) serves as the nerve center for Operations supporting our strategy, identifying issues, providing insights, and driving tangible solutions and actions to ensure we drive the right outcomes for customers, advisors, and talent. We achieve this through data-informed decisions, best-in-class partnership and proactive thought leadership.
The Impact
In this role, you operate as a central connector and driver of execution for senior leadership priorities—ensuring critical deliverables are aligned, insights are clear, and strategic initiatives move forward with discipline and focus. You bring structure to complexity, translating business needs into actionable plans, aligning stakeholders across functions, and enabling leaders to make informed decisions.
You elevate the effectiveness of the leadership team by strengthening communication, driving key planning cadences, and ensuring seamless execution of high-priority initiatives.
Key responsibilities include, but are not limited to:
Senior Leadership Coordination
Partner to drive key senior leadership deliverables, ensuring follow-through on action items
Serve as a liaison across departments on behalf of senior leadership for key deliverables
Help drive high priority special strategic projects such as our quarterly business reviews
Drive research projects that influence executive decision-making
Positively contribute to Operations ambitious goals, and help drive the success of MassMutual
Other assignments as needed.
Cross-Functional Coordination
Partner across Operations to monitor timelines and ensure key deadlines are met
Interface with multiple teams to ensure alignment and timely execution of deliverables
Calendar & Planning Cadence
Develop and maintain an annual calendar for the Senior Leadership Team, ensuring alignment on key milestones, events, drive the agenda and deliverablesEstablish and manage operational rhythms
Meeting & Event Management
Help to coordinate and manage strategic planning meetings, including agenda development, materials preparation, and follow-up actions
Support the planning and successful execution of town halls, manager calls, manager fly-in and leadership offsites related to strategic planning, content recommendation and creation, supporting the head of SIPO.
Executive Communications & Materials
Partner on preparation of presentations and executive-level materials for business plans, strategic engagements
Synthesize complex information into clear, concise updates for leadership review
Contribute to substantive strategic problem-solving efforts - problem solving, stakeholder engagement, and team dynamics
Generate impact as a trusted advisor by maintaining the ability to see the big picture in inherently complex and dynamic situations, and demonstrating a strong view for value in both prioritizing and solving problems
The Minimum Qualifications
Bachelor's degree or 5+ years of operations,
business management, consulting, communications or strategy & planning experience
8+ years operations, business management, consulting, communications or strategy & planning experience
The Ideal Qualifications
Experience supporting executive leadership or working in support of a Chief of Staff type function
High level of discretion and professionalism when working with senior leaders
Exceptional organizational skills
Advanced proficiency in PowerPoint and Microsoft Office Suite
Strong written and verbal communication skills, ability to distill complex topics into simple stories
Ability to manage multiple priorities and work effectively in a fast-paced environment
Experience working with matrix-organizational structures or cross-functional projects
Master's Degree
Key Attributes:
Proactive and solutions-oriented
Highly detail-oriented with strong follow-through
Strong interpersonal skills and ability to influence without authority
Comfortable operating with ambiguity and shifting priorities
Role model behaviors
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
A collaborative environment where perspectives are welcomed
Access to learning, development, and internal networks that support continuous growth and skill-building over time
Employee-led communities and forums that foster connection, learning, and inclusion across the organization
A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset
#LI-RS1
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $128,000-$168,000
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Candy
Marketing Consultant
Atsam
Head of Advisor/Client Experience & Business Excellence
Erica
Head of Procurement
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
New Job Openings
Sign up for job alerts
Don’t see the right role today? Sign up for job alerts and we’ll notify you when new opportunities that match your interests become available.
Job recruiter fraud is a scam by impostors posing as recruiters or representatives of a company promoting fake job opportunities to job seekers.
MassMutual will never ask job candidates to pay any kind of fee, make cash or check advancements, cash checks or make an investment in any product or service or provide information such as credit card numbers or banking PIN numbers as part of our hiring process.
If you are contacted by anyone asking for information outlined above, it is likely fraudulent. If you have any concerns about the veracity of a request, please contact us to verify its legitimacy.
Share This Job