Mutual Opportunities
Technical Delivery Consultant
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity
As a Technical Delivery Consultant supporting the Business Data Strategy & Business Technology (BDSBT) portfolio in Operations, you will operate in a fast-paced, highly collaborative environment, serving as the key liaison between Operations and Enterprise Technology & Experience (ETX) to ensure data engineering and analytics initiatives align with strategic priorities and deliver measurable business value. This role requires strong technical acumen, portfolio management expertise, and the ability to influence stakeholders across all levels. You will own critical processes such as prioritization, capacity planning, and portfolio reporting, while maintaining transparency through dashboards, documentation, and disciplined work tracking. Success demands autonomy, strategic thinking, and exceptional communication skills to translate complex technical concepts into clear business insights and drive alignment across diverse teams.
The Team
The Business Data Strategy & Business Technology (BDSBT) team within Operations’ Business Intelligence, Reporting, and Analytics (BIRA) organization transforms complex business needs into actionable technology solutions. As part of BIRA, our focus is on data, analytics, and reporting needs, blending deep technical expertise with business acumen to align every solution with strategic priorities and accelerate outcomes. We partner closely with Operations, ETX, and BIRA colleagues, serving as the critical connector for these areas between business goals and technical delivery, fostering transparency, collaboration, and disciplined execution. Leveraging industry-leading tools, we enable data-driven decisions through analytics, reporting, visualization, and business technology, empowering leaders to optimize performance and drive advisor centricity. As part of this team, you’ll help unlock opportunities and efficiencies across Operations by overseeing the BDSBT portfolio and ensuring critical delivery.
The Impact
As a Technical Delivery Consultant, you will own and manage the BDSBT portfolio, providing end-to-end oversight of data engineering and data strategy initiatives to ensure alignment with business priorities and deliver measurable value. In this this role you will act as a technical advisor and connector, bridging Operations’ data, reporting, and analytics needs with ETX to foster collaboration and accelerate delivery. You will lead disciplined prioritization processes, evaluating work against strategic objectives, capacity, and architectural standards while maintaining transparency through documentation and portfolio reporting.
Key responsibilities include, but are not limited to:
Collaborating with project managers, initiative leaders, and business stakeholders to synthesize and sequence requirements, optimize resources, and drive efficiency.
Ensuring rigorous quality by partnering with data analytics engineers to validate solutions meet business requirements, usability standards, and data integrity.
Monitoring team capacity and KPIs to proactively manage risks, rebalance workloads, and enable predictable delivery.
Providing visibility into progress, risks, and dependencies, strengthening cross-functional relationships and supporting operational excellence.
The Minimum Qualifications
High School Diploma
8+ years leading complex technical programs and strategic initiatives.
4+ years Demonstrated ability to run disciplined prioritization and portfolio management processes, ensuring all work aligns with business strategy and resource capacity.
4+ years maintaining comprehensive program-level documentation to ensure transparency, traceability, and effective change control.
2+ years using Jira or other project or program management tools to capture, update, and track portfolio work, ensuring a single source of truth for scope, progress, and dependencies, and regularly updating initiative lists or dashboards for leadership transparency.
2+ years working with data engineering, data architectures, or data analytics teams, with the ability to evaluate technical proposals, guide teams, and ensure technical delivery.
The Ideal Qualifications
Prior experience in the financial services industry bridging the gap between Operations and technology data analytics and reporting needs.
Experience leading enterprise-wide strategic technology portfolios in partnership with business and technology organizations.
Adept at navigating difficult conversations and achieving alignment through consensus building and collaboration.
What to Expect as Part of MassMutual and the Team
Regular meetings with the BDSBT and BIRA teams.
Focused one-on-one meetings with your manager
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-SB1
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $128,000-$168,000
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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