Mutual Opportunities
Underwriting Intelligent Automation Lead
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!
Overview
At MassMutual, you’ll join a collaborative and forward-thinking team of underwriters from various backgrounds and areas of product expertise, who are motivated to shape the underwriting landscape. We combine ongoing digital transformation and robust risk-assessment with an enduring commitment to being a leading customer-centric company.
As a team, we are dedicated to inclusivity. We show courage and professionalism when advocating for projects that move the business forward and present healthy challenges to the status quo. As a company, we take a holistic and flexible approach to compensation and benefits. In short, we never settle for yesterday’s great things being our greatest.
“At MassMutual, our culture embraces the power of collaboration and forward-thinking. Our underwriters, from different backgrounds and product areas, come together in their drive to shape the experience for our field partners. This emphasis on culture and field experience means that, on our team, accountability, agility, relationship skills, and strong business acumen are vital. Most importantly, we put our policyowners, clients, financial professionals, and employees at the center of everything we do.”
Job Description
The Opportunity
As an Underwriting Intelligent Automation Lead, you'll join a dynamic environment supporting the Office of the Corporate Chief Underwriter (OCCU). In this role, you'll dive into shaping automation techniques that modernize life insurance operations. There will be a focus on machine learning and artificial intelligence while working in conjunction with our new, modernized workbench and rules engine. Providing ideation for new AI projects and deep SME guidance on building and testing new programs will be central for this role. Your work will be impactful, including supporting efforts to improve cycle time, create a better Advisor and Client experience and improve workflows for increased automation. The Underwriting Intelligent Automation Lead will partner with members of the OCCU policy and innovation arms, as well as cross-functionally with the Data Science, IT, Legal/Compliance and Underwriting Operations teams.
The Team
You'll join a collaborative and forward-thinking team of underwriters from various backgrounds and product expertise, who are motivated to shape the underwriting landscape at MassMutual. As a team, we demonstrate accountability, agility, a dedication to being inclusive, a strong business acumen, and show courage and professionalism when advocating for a particular project or presenting a healthy challenge to the status quo. Outside of the OCCU team, you can expect to work with colleagues from Data Science, Actuarial, Product, Competitive Intelligence, Legal and IT.
The Impact
As the Underwriting Intelligent Automation Lead, you will:
- Coordinate with team members for maximal impact on systems and automation.
- Partner with leadership across the enterprise to champion changes that improve processes, while maintaining mortality expectations.
- Be a champion for data-driven underwriting practices.
- Lead the effort and provide recommendations around new technologies and methodologies for automation and process efficiency.
- Provide guidance on the development, testing and implementation of new AI tools and predictive models.
- Business lead for identifying areas that require a solution and giving direction to the type of solution needed.
- Develop workflows.
- Create pilot plans.
- Establish roll out plans for new solutions.
- Create monitoring metrics plan for new solutions.
- Work with Competitive Intelligence by keeping an eye on industry/carrier developments around AI initiatives.
Key Stakeholders:
- Data Science – our partner with building new predictive models and AI tools.
- IT – our partner with implementing new technology, and testing new technology.
- Underwriting Platform Team – our partner for enhancing the overall ecosystem of user interface, rules engine, models and AI tools.
- Production Underwriting Teams – a critical stakeholder that will benefit from efficiency gains, and a partner that can help to define pain points that are in need of a solution.
Key Success Measures:
- Building a strong network and exemplary communication with key stakeholders listed above.
- AI tools going live in production mode within an underwriting ecosystem that consists of a new underwriting user interface, rules engine, predictive models and AI functionality.
- Demonstrable iterations for early AI tools while also enabling the development of additional tools.
- The ultimate goal is to resolve at least six obstacles to automation/efficiency with AI tools within 12 months.
- Propose enhancements and updates to predictive models currently in production, and propose new predictive modeling solutions as pain points arise where a predictive model would be an appropriate solution.
Minimum Qualifications:
- Bachelor's degree
- 10+ years of relevant work experience in Life Underwriting
- Experience leading special projects, including underwriting automation systems
- Confident communication skills, both written and verbal
- Experience developing content and presenting to executive leadership team
- Ability to develop strategy plan and execution plan
- Ability to partner effectively with internal teams and external partners
- Strong understanding of life insurance products, underwriting processes and regulatory environment
Preferred Qualifications:
- Experience / continuing education related to machine learning and artificial intelligence
#LIMC1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $163,900-$215,000
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Candy
Marketing Consultant
Atsam
Head of Advisor/Client Experience & Business Excellence
Erica
Head of Procurement
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
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