Mutual Opportunities
Wealth Management Transition Support Specialist
Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
At MassMutual, our wealth management offering is more than just a suite of products—it’s a mission to empower our network of financial professionals and advisors to help clients build lasting legacies. The MassMutual Wealth Management team plays a pivotal role in helping them elevate their practices. We’re proud of our growing portfolio of investment and protection solutions, which enable them to deliver personalized, holistic guidance that spans generations.
Through coaching programs, strategic practice management, and a strong commitment to our digital platform, we support financial professionals and advisors in scaling their businesses and reaching more people with meaningful financial guidance.
“Our team of wealth management professionals in our home office, many of whom are credentialed, is focused on the incredible opportunity for our network of financial professionals to provide more Americans with sound financial guidance alongside protection and investment products and services to build, grow, and pass on their wealth to future generations. Building on our reputation as a recognized and respected provider of protection solutions, we remain committed to helping our network of more than 6,500 financial professionals serve their clients across the full spectrum of their protection and investment needs. MML Investors Services, LLC — MassMutual’s independent broker-dealer — has leveraged its robust open-architecture platform to drive significant growth, earning a spot among the top ten largest independent broker-dealers in the United States by revenue in 2024, according to Financial Planning’s IBD Elite 2025 report. Joining our winning team means being a part of the next chapter of our growth by providing ever more sophisticated solutions and services to our financial professionals across the full range of clients’ financial lives.”
MassMutual Wealth Management is a business line of MassMutual. Securities, investment advisory, and wealth management services offered through MML Investors Services, LLC, Member SIPC, and a MassMutual subsidiary. 1295 State Street, Springfield, MA 01111-0001.
Job Description
The Opportunity
As a Wealth Management Transition Support Specialist, you will work in a fast-paced and collaborative environment focused on transitioning experienced advisors from their prior firms to MassMutual. In this role, you are responsible for providing dedicated onboarding and transition support to firm leadership and qualifying advisors. This support includes monitoring transitioning account submissions, providing dedicated support to experienced recruits and training staff on MML Investors Services (MMLIS) resources and tools.
The Team
The Wealth Management Transition Support Team provides concierge level support to top level advisors, and recruits that are joining the firm. The team is comprised of skilled individuals with seasoned experience within MMLIS that provide a high level of customer service to their dedicated advisor population.
The Impact
As a Wealth Management Transition Support Specialist your responsibilities will include, but not be limited to the following:
Serve as subject matter expert on broker-dealer policies and procedures for external representatives transitioning to the MassMutual platform.
Handle all new account opening for the advisor; process client data into back office systems with a high level of accuracy.
Ownership of tracking and monitoring ACAT transfers post new account opening.
Routinely identify cases that are not in good order and work with appropriate parties to find resolution timely.
Ability to research and resolve transition issues as needed.
Solid understanding of broker-dealer operations and account opening procedures for direct, brokerage and advisory products.
The Minimum Qualifications
High School Diploma
2+ years' experience in the financial services industry
2+ years' experience in broker-dealer operations
Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA
The Ideal Qualifications
Bachelor's Degree
Proven ability to build and maintain strong relationships with financial advisors, serving as a trusted partner to support client retention, business growth, and strategic collaboration
Prior experience in advisor on-boarding and client transition process
Knowledge and understanding of FINRA / SEC rules and regulations
Strong organizational savviness and ability to navigate complex situations
Exceptional customer service skills and ability to deliver high quality results on time
Expertise in quickly establishing credibility and developing strong working relationships with internal and external constituents
Excellent data entry skills with a high level of accuracy
Ability to manage multiple priorities in fast-paced and time sensitive environment and adhere to strict deadlines
Ability and willingness to work overtime and/or work a flexible shift arrangement as business needs arise
What to Expect as Part of MassMutual and the Team
Regular meetings with the WM Transition Support Team
Focused one-on-one meetings with your manager
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQIA+, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
#LI-SB1
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $61,400-$77,300
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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