Mutual Opportunities
Worksite Digital Adoption & Experience Consultant
Springfield, Massachusetts; Boston, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for seven consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
Worksite Digital Adoption & Experience Consultant
Worksite Customer Experience
Full-time, Boston or Springfield, MA
The Opportunity
We have an exciting opportunity for an experienced professional with a proven track record of driving digital transformation, accelerating adoption of digital capabilities, and influencing enterprise strategy through measurable business outcomes.
As part of the Worksite organization, this role is responsible for driving the activation and adoption of digital capabilities across customer journeys, service models, and operational workflows while helping shape the Worksite digital experience strategy. Partnering across business, operations, product, technology, and leadership teams, this individual will help ensure digital capabilities are not only well designed, but become the preferred path for customers and employees, delivering value through improved customer experience, operational efficiency, and return on digital investments.
The Team
Our mission is to make financial well-being a reality for all working Americans and those who count on them by delivering a differentiated, digital-first customer experience that is easy to use, accessible, and scalable.
As part of the Worksite organization, you will collaborate with leadership and cross-functional partners to enhance portals, self-service capabilities, and omnichannel service experiences for employers, employees, and advisors.
The Impact
In this role, you will:
- Drive adoption, engagement, and utilization of digital capabilities across customer journeys and operational workflows.
- Help shape the Worksite digital experience strategy, self-service capabilities, and omnichannel service model.
- Partner across business, operations, product, digital, and technology teams to deliver seamless customer experiences and influence digital priorities.
- Embed digital solutions into key customer and operational moments to increase usage, adoption, and business value.
- Serve as a digital and customer experience champion, providing thought leadership and data-driven insights to improve adoption and performance outcomes.
- Establish and track measures of success, including digital usage, workflow adoption, customer experience outcomes, operational efficiency, and value realization from digital investments.
The Minimum Qualifications
- 5+ years of experience driving digital experience, digital adoption, customer experience, process improvement, service transformation, or digital enablement initiatives.
- 5+ years of experience in financial services and/or customer facing industries.
- Associate’s Degree.
The Ideal Qualifications
- Proven ability to drive digital transformation and adoption at scale.
- Experience influencing in a matrixed organization.
- Strong analytical and data-driven decision-making skills.
- Excellent communication and interpersonal skills.
- Ability to balance strategic priorities with operational execution.
- Financial Services or Insurance experience preferred.
- Experience partnering with Product, Technology, and Operations teams.
- Experience with digital platforms, customer portals, and self-service tools.
- Strong problem-solving, organizational, and collaboration skills.
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
- Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
- A collaborative environment where perspectives are welcomed
- Access to learning, development, and internal networks that support continuous growth and skill-building over time
- Employee-led communities and forums that foster connection, learning, and inclusion across the organization
- A culture grounded in integrity, responsibility, and stewardship—supported by a company with a strong legacy and a future-focused mindset
#LI-JF1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $113,100-$148,400
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 85% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say the work they do at MassMutual is meaningful - 85% of employee respondents say they feel encouraged to come up with new and better ways of doing things
*Source: 2025 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Candy
Marketing Consultant
Atsam
Head of Advisor/Client Experience & Business Excellence
Erica
Head of Procurement
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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