Mutual Opportunities
Lending Product Manager - Lending and Banking Services
; Springfield, Massachusetts
Thank you to our employees for voting us one of the top places to work in Massachusetts for five consecutive years!
Overview
A career with us means you’ll work alongside exceptional people and be empowered to reach your professional and personal goals. Our employees are at the foundation of what enables MassMutual to deliver on our purpose to help people secure their futures and protect the ones they love.
We embrace the idea that we all are stronger and better through our support for one another. We strive to create a culture where employees feel valued and are celebrated for who they are.
“Since our founding in 1851, mutuality has put our policyowners at the center of everything we do. At our core, we’re a company of people helping people in their time of need, and that spirit extends to the culture we’ve built at our company. Our employees support and rely on each other each day, collaborating to deliver the best solutions for our customers and help millions more secure their future and protect the ones they love.”
Job Description
The Opportunity
As Lending Product Manager, you will help execute the strategy, design, launch, and optimization of lending solutions across high-net-worth and business owner segments. You’ll architect scalable platforms, streamline advisor experiences, and fuel firm-wide growth and be the engine behind measurable business outcomes, translating vision into execution and complexity into simplicity. You will work across business units, vendors, and enterprise functions to build world-class lending products that unlock client value, enable advisor success, and differentiate the firm in a competitive marketplace.
The Team
Step into a high-impact role at the heart of MassMutual Wealth Management. As a member of the Wealth Management organization, you will join a team of passionate experts across multiple disciplines including Product, Financial Planning, Practice Management, Lending & Banking, Trust, Investments and Operations. Whether it’s advice on investment strategies, retirement planning, estate planning, lending and banking, or trust services, our goal is to provide innovative and effective solutions that positively impact advisors and clients. We are committed to transforming the way our clients manage their wealth and plan for the future.
Lending and Banking Services delivers strategic borrowing solutions that enhance client wealth strategies. the Lending Product Manager will report to the Head of Lending Product and Pricing and you’ll collaborate with leaders across product, risk, operations, and technology, as well as external lenders and vendors. Expect a fast-paced, intellectually rich environment where your decisions influence the future of lending and clients’ liquidity needs.
The Impact
Your leadership will ignite business growth, sharpen strategic expertise, and deliver transformative results. You’ll take ownership of high-visibility initiatives, collaborating with cross-functional teams to drive innovation and measurable success. As the catalyst behind elevating MassMutual’s Wealth Management Lending platform, you’ll expand and enhance our product offerings, set new industry benchmarks, and create lasting value for clients, positioning yourself at the center of a business that’s redefining what’s possible in lending and Wealth Management.
Key Responsibilities include, but are not limited to:
Product Management & Execution
Build and execute multi-year product roadmaps aligned with revenue growth, cost, and risk objectives.
Proactively identify new lending verticals and market opportunities that expand our portfolio while managing risk exposure.
Forecast lending business metrics and inform pricing strategies that contribute to growth models across economic environments.
Create precise, insight driven client and advisor personas that shape product strategy, elevate user experience and accelerate adoption.
Drive product definition, gather market intel, lead feasibility testing, and validate new offerings.
Partner with legal, compliance, technology, and operations to deliver compliant, scalable, and client-ready products.
Strategic Partnership & Platform Development
Lead high-impact partnerships with third-party lenders to source lending solutions, elevate client and advisor experience, and strategically expand and optimize the product platform.
Source, negotiate, and integrate third-party lending partners to deliver differentiated lending solutions.
Lead onboarding and oversight of referral lender programs from documentation and due diligence to execution.
Maintain audit-ready records, track SLAs, and ensure operational excellence across all partner relationships.
Build prototypes, map user flows, and iterate based on direct advisor and client feedback.
Establish regulatory and risk policy compliance through streamlined control implementation and audit-ready documentation
Product Delivery and Distribution
Partner with marketing and distribution to launch impactful campaigns that drive adoption of loan programs.
Deliver clear, actionable product materials to advisors– process guides, FAQs, toolkits – designed to build advisor confidence in lending and deposits products.
Monitor field feedback, analyze usage trends, and use insights to drive enhancements and solve friction points.
Track key KPIs, pipeline metrics, and satisfaction scores; translate data into decisions and scalable solutions.
The Minimum Qualifications
Bachelor’s degree
7+ years’ experience in the financial services industry ; inclusive of at least 5 years of both lending and product management experience.
2+ years’ experience onboarding, designing end-to-end process flows and managing new product offerings.
3+ years of experience working with Microsoft Suite (Word, Excel, PowerPoint).
Due to the nature of this position, as part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA.
The Ideal Qualifications
7+ years of lending and product management experience.
Proven experience in Securities-Based Lending (SBL), with additional exposure to specialized lending areas such as aircraft, yacht, and agricultural financing
Skilled communicator: proactive and effective written and verbal communication able to effectively align cross-functional teams and collaborate with internal and external stakeholders.
Proven ability to organize complex workflows and execute against multiple priorities at speed.
Sharp attention to detail with a mindset for scalability and operational precision.
Track record of leading strategic planning, business transformation, or product innovation that delivered measurable growth.
FINRA Series 6, 7 or 24
What to Expect as Part of MassMutual and the Team
Regular meetings with the Wealth Management Team
Focused one-on-one meetings with your manager
Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
Access to learning content on Degreed and other informational platforms
Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.
Salary Range: $141,300.00-$185,400.00
Hiring Process
Explore
Explore our open jobs by clicking 'search jobs' to find a position that aligns with your experience and skills. You may also consider joining our Talent Network.
Apply
Click the “apply” button on that job posting to complete and submit your application. Your application will be reviewed by a recruiter, which, due to the volume of applications received, may take some time as we carefully consider each application.
Screen
After your application has been reviewed, if you meet the qualifications for the role, a recruiter will reach out to you to start a conversation.
Interview
If you are invited for an interview, you will be scheduled to meet with the hiring manager and hiring team.
Offer
If you are extended an offer to join MassMutual and accept, your start will be contingent upon a satisfactory background check.
Hire
If you accept the offer, we will be so excited to welcome you to the MassMutual community!
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
By the numbers*
- 88% of employee respondents say they are proud to work at MassMutual
-
90
% of employee respondents say they feel encouraged to bring forth new ideas - 86% of employee respondents say MassMutual cares about and supports the well-being of their employees
*Source: 2024 MassMutual employee engagement survey
Award-Winning Culture
MassMutual is guided by a single purpose: We help people secure their future and protect the ones they love. As a company operated for the benefit of our members and participating policyowners, we are defined by mutuality and our vision to provide financial well-being for all Americans. It’s more than our company structure — it’s our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources and rely on each other when it counts.
We strive to build a thriving community where everyone is valued, included, and feels that they belong.
At MassMutual, we Live Mutual.
How We Work
MassMutual’s flexible workplace approach combines the importance of connecting in person and the flexibility of working remotely. Our hybrid model puts collaboration first with employees coming in at least three days per week to our spectacular campus settings and also enjoying the flexibility of remote Fridays, company-wide remote weeks, and a bank of flexible remote weeks to use throughout the year.
Benefits for the whole you (and your loved ones)
There’s more to your life than your job and there’s more to your aspirations than a paycheck. We take a holistic view of compensation and benefits that provides the flexibility to create a healthy balance in your life for work, family, and community. We offer the benefits you’d expect, like medical, dental, 401(k), and generous vacation time, but we also offer ones you might not expect, like three paid days for volunteering, a $1,250 annual Well-Being Wallet, and up to 320 hours of caregiver leave.
Explore some of our offerings below. Benefit details can be found here.
Why MassMutual?
Kevin
Compliance Consultant
Seth
Service Management Consultant
Kymberly
Head of Experience Journey Mapping
where we work
Springfield Office
1295 State Street, Springfield, MA
Boston Office
10 Fan Pier Blvd, Boston, MA
New York Office
2 Park Ave,
New York, NY
Virtual
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